Microsoft Office
Arina Gosteva
Guest Relation
Antalya,07
Overview
2
2
years of professional experience
3
3
Languages
Work History
Guest Relations
Ela Excelence Resort Belek
03.2023 - 02.2024
- Welcoming and providing high-level service to guests.
- Addressing and resolving guest issues and complaints.
- Providing information about hotel services, local attractions, and entertainment.
- Arranging additional services and fulfilling guest requests.
- Handling guest check-in procedures and verifying documents.
- Liaising with other hotel departments to ensure guests' comfortable stay.
- Participating in developing guest loyalty programs and conducting service improvement activities.
Bar Waiter
Maxx Royal Belek Golf Resort
09.2023 - 11.2023
- Serving guests in the hotel bar.
- Greeting guests, presenting menus, and providing guidance on food and beverage choices.
- Taking orders and ensuring a high level of service.
- Adhering to safety and sanitation standards during service.
- Cleaning and setting up tables for new guests.
- Participating in maintaining order and cleanliness in the service area.
Restaurant Waiter
Zerno Restaurant
06.2022 - 02.2023
- Greeting guests
- Taking orders
- Serving food and beverages
- Maintaining cleanliness of tables and public areas
- Assisting guests and handling payments.
Bar Waiter
The Banka Bar
12.2021 - 06.2022
- Greeting guests
- Taking orders
- Serving food and beverages
- Maintaining cleanliness of tables and public areas
- Assisting guests and handling payments.
Education
College - Customer Service Management
Almaty College Of Service
Almaty, Kazakhstan 04.2001 -
Skills
Software
OPEX
FIDELIO
Timeline
Bar Waiter
Maxx Royal Belek Golf Resort
09.2023 - 11.2023
Guest Relations
Ela Excelence Resort Belek
03.2023 - 02.2024
Restaurant Waiter
Zerno Restaurant
06.2022 - 02.2023
Bar Waiter
The Banka Bar
12.2021 - 06.2022
College - Customer Service Management
Almaty College Of Service
04.2001 -