Ariana Coello
Istanbul
Summary
Bachelor of foreign trade, with experience in the area of international trade, business and customer service. Competent in the area in which I am developing, organized, responsible, critical and strategic thinking, managing assertive communication at all times.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Spanish Teacher
Teacher
10.2024 - Current
CUSTOMER SERVICE
Pagament Ecuador
09.2021 - 06.2023
- Responded to messages solving any issues, assisting clients with any questions, processing refunds and offering personalized responses
- Worked on team projects for new products and services available to clients
- Good communication between the work team to solve major problems
- Cultivated loyalty and improved sales
- Used customer feedback to create a list of areas that require improvement
BUSINESS OWNER
Sweet & Dely
02.2019 - 04.2021
- Customer acquisition
- Manage orders of service
- Provided information on product, delivery and service questions
- Prepared financial reports
ADMINISTRATIVE ASSISTANT
Kartel Truck &Thermal
04.2016 - 10.2018
- Organized and sorted incoming mail
- Responded to calls and emails
- Maintained confidentiality and discretion
- Scheduled meetings and coordinated appointments
- Preparation of accounting entries
Education
Educational Sciences,Mention International Trade. - Customer Assistance, Customs Logistics,Education
Universidad De Guayaquil
Guayaquil 05.2011 - 06.2016
Skills
- Customer assistance
- Customs logistics
- Work teams
- Problem solving
- Strong leadership
- Teaching Language (Spanish-English)
Additional Information - Skills Summary
- Customer assistance
- Customs logistics
- Problem solving and conflicts
- Preparation of customs liquidations
- Worked on team projects for new products and services available to clients
- Good communication between the work team to solve major problems
Timeline
Spanish Teacher
Teacher
10.2024 - Current
CUSTOMER SERVICE
Pagament Ecuador
09.2021 - 06.2023
BUSINESS OWNER
Sweet & Dely
02.2019 - 04.2021
ADMINISTRATIVE ASSISTANT
Kartel Truck &Thermal
04.2016 - 10.2018
Educational Sciences,Mention International Trade. - Customer Assistance, Customs Logistics,Education
Universidad De Guayaquil
05.2011 - 06.2016