ÇAĞRI DİKMEN

• Establishing a corporate branch to work with large corporate companies within the General Directorate of the bank, which has started its establishment activities as of 2024.
• To reach a work volume of approximately 20 billion TL and 40 active customers in a 9-month period.
• Contributing to the establishment of the bank's processes and contracts in cooperation with relevant units.

• Coordinated 6 corporate branches
• Collaborated with cross-functional teams to develop innovative financial products tailored to corporate clients'' needs.
• Analyzed companies financial status, net asset evaluations to determine loan feasibility

• Achieving a working volume of 93 billion TL with 428 active corporate customers
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Created financial dashboards to provide insights into key performance indicators.
• Designed and maintained financial models to identify and measure risks.
• Collaborated with cross-functional teams to develop comprehensive strategies for corporate clients'' financial growth.
• Expanded corporate banking portfolio through targeted business development efforts and strategic partnerships.
• Provided expert guidance on complex transactions, resulting in successful deal closures and increased revenue generation.
• Presented detailed analyses of clients'' financial situations during internal credit committee meetings to secure approval for new loans or funding requests.
• Coached junior team members, contributing to their professional growth and improved performance within the division.
• Maintained friendly and professional customer interactions.

• Designing new products and processes of cash management on the line with digitalization
• Maintained productive, efficient approach to all tasks.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

• Defining and determining the personas for corporate customers through banking data and constructing a structure for collecting necessary information.
• Evaluated customer needs and feedback to drive product and service improvements.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Determining the needs of corporate customers on digital channels and designing dash boards at Akbank Mobile which offer value proposals to the customers.
• Gathered, organized and input information into digital database.

• Coordinating an agile working team which is responsible for transformation of processes and products of corporate&commercial banking on the line of digitalization
• Project scope: Under Credit- Deposit-Treasury-Payment Systems Modules finding out the pain points of process and product; designing new process and digital products; preparing Functional Needs Documents of these modules; analyzing FND with IT Teams and testing the products before taking life.
• Enhanced product usability by conducting user research and incorporating feedback into development.
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
• Analyzed customer feedback to identify areas for improvement.
• Demonstrated leadership skills in managing projects from concept to completion.
• Developed strong communication and organizational skills through working on group projects.

• Analyzing the corporate customer needs, the rivals products and processes; designing suitable products and processes on the line with digitalization; designing new dash boards for customers and branch personals, on which they can find proposals suitable for their personas or customer portfolios.

• Transformation of processes and products of foreign trade on the line of digitalization.

• Sales of Commercial Products, Trade and Investment Finance Instruments, ECA Credits ,Project Finance, Credit Analysis, Financial Analysis, Risk Control, Marketing Planning
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.

• Monitoring the pricing policies of all banking products; Coordination of Relations with other Departments; Evaluation Credit Proposals, including PF Projects;Evaluation of Direct Debit Projects; Monitoring and Pricing of Cash Management Products;Monitoring the Profitability and Volume Goals of Corporate Banking Department;Preparing the Reports to the Board Members
• Mentored junior team members in best practices for marketing strategy development and implementation.

• Sales of Commercial Products, Trade and Investment Finance Instruments, ECA Credits ,Project Finance, Credit Analysis, Financial Analysis, Risk Control, Marketing Planning
• Negotiated favorable terms with clients, optimizing revenue generation for the bank while meeting client expectations.

• Sales of Commercial Products, Trade and Investment Finance Instruments, ECA Credits ,Project Finance, Credit Analysis, Financial Analysis, Risk Control, Marketing Planning

• Preparation, monitoring and evaluation of projects, coordinating the relations between project partners
• Monitored project performance to identify areas of improvement and make adjustments.
• Facilitated clear communication among team members by organizing regular meetings and providing detailed documentation.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Established strong relationships with stakeholders, fostering collaboration and trust among all parties involved in the project.
• Analyzed project performance data to identify areas of improvement.

Projects: :

“Tourism Training in Turkey for Unemployed Young People from Germany“ –Arbeitsagentur Germany

“ From Fairy Tales to Novels, From Childhood to Youth“ in the scope of literature projects under culture programme of EU- Detay Yayincilik

„Diversities are the Richness of the Mankind“-Europe Aid /123928/c/act/tr-G.Ü Faculty of Communication

„Hidden Potential“ LdV Pilot Project- 2006

GÜ Faculty of Industrial Arts

„Pre – School Education of Mentally Disabled Children"-LdV Mobility Project 2006-TR06/A/F/EX1-0325 –Özel Özel Eğitim Kurumları Derneği

' Training of Trainers Working in Driving Courses ‘-LdV Mobility Project 2005-TR05/A/F/EX1-1295 –Bezirgan Ltd.Şti

„The observation of the acquirement of social integration for people with mental and physical handicapped disabilities in the European Union in comparison to similar applications

in Turkey -LdV Mobility Project 2004-TR04/A/F/EX1-50 –Saygı Özel Eğitim

“Children rights „Europe Aid /120/L/G/TR –Umut Çocukları Vakfı

• Sales of Commercial Products, Trade and Investment Finance Instruments, ECA Credits , ,Project Finance, Credit Analysis, Financial Analysis, Risk Control, Marketing Planning
• Established and maintained strong relationships with customers and strategic partners.

• Sales of Commercial Products, Trade and Investment Finance Instruments, ECA Credits ,Project Finance, Credit Analysis, Financial Analysis, Risk Control, Marketing Planning

• Sales of Commercial Products, Trade and Investment Finance Instruments, ECA Credits, , Project Finance ,Credit Analysis, Financial Analysis, Risk Control, Marketing Planning

• Assistant Manager in General Directorate of Customs at Import, Origin and Transit Departments

Responsibilities :

Adaptation of Turkish Customs to the EU Procedures within the Framework of Customs Union. Participating in Making the Necessary Arrangements in Turkish Customs Regulations. Taking Part in the Meetings of Technical Committees of WTO and EU relevant to the Origin of Goods,Customs Valuation,Customs Procedure with Economic Impact, Tariff and Statistics Nomenclature and Transit Regime, as Observer and Preparing Reports. Arranging The International Intellectual Property Rights Seminar in Ankara. Taking Part in Writing the Regulation related to the Implementation of A-TR Movement Certificate. Participating in the Meetings with Relevant Bodies, such as Undersecretariat of Foreign Trade, TOBB etc.