Arda Taylan Demirtaş
University Student
Izmir
Summary
As a dynamic Business Administration student, I have experience in customer service and sales support. Currently studying at Ege University, with a solid foundation from my studies at Afyon Kocatepe University. I have successfully engaged with customers and provided sales support as a hotel animator and café server. At Konda, I analyzed consumer behavior and market trends. I am eager to apply my analytical thinking and customer-focused strategies to the Summer Internship 2025: Sales program.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Animator
Idaş Club Hotel
08.2024 - 09.2024
- Achieved a 20% increase in positive online reviews by enhancing guest satisfaction and delivering exceptional service experiences.
- Organized and managed entertainment activities to ensure engaging guest experiences.
- Improved guest satisfaction through effective communication and personalized interactions.
- Contributed to teamwork by facilitating the seamless execution of daily programs.
Café Service Staff
NAGAco Coffee & Bites
10.2023 - 08.2024
- Provided prompt and friendly service to ensure a positive guest experience.
- Accurately managed orders and delivered food and beverages efficiently.
- Maintained excellent time management skills in a fast-paced café environment.
- Collaborated with team members to ensure seamless daily operations.
- Resolved customer complaints professionally to enhance satisfaction.
Survey Researcher
Konda Research and Consulting
09.2023 - 01.2024
- Conducted surveys and gathered data to analyze Turkey’s political, sociological, religious, and consumption trends post-2023 General Elections and for the 2024 Local Elections.
- Contributed to research projects by providing insights on public opinion and social behavior.
Education
Bachelor’s Degree - Business Administration
Ege University
Izmir, Turkey 04.2001 -
Bachelor’s Degree - Business Administration
Afyon Kocatepe University
Afyonkarahisar, Turkey 04.2001 -
Skills
- Teamwork and Collaboration
- Communication and Customer Relationship
- Time Management and Ability to Work in Diverse Environments
- Initiative and Leadership
- MS Office Skills and Digital Tools
Timeline
Animator
Idaş Club Hotel
08.2024 - 09.2024
Café Service Staff
NAGAco Coffee & Bites
10.2023 - 08.2024
Survey Researcher
Konda Research and Consulting
09.2023 - 01.2024
Bachelor’s Degree - Business Administration
Ege University
04.2001 -
Bachelor’s Degree - Business Administration
Afyon Kocatepe University
04.2001 -