Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arda Cem Yilmaz

Ankara,06

Summary

As a bilingual customer service representative with 3 years of experience, I have honed my skills in both office and remote environments. My passion for connecting with people and solving problems has led me to excel in providing exceptional customer service.

With fluency in both English and Turkish, I am able to effectively communicate with a diverse range of customers and provide them with the best possible solutions to their inquiries or concerns. I am a firm believer in the power of effective communication and always strive to ensure that every interaction leaves a positive impact.

My experience has taught me the importance of adaptability and flexibility, especially in today's fast-paced business world. Whether it's handling high call volumes or switching between different platforms, I am able to quickly adjust and deliver the highest level of service to meet the needs of the customers.

In addition to my customer service skills, I am also highly proficient in various software programs and have a strong understanding of data entry and analysis. I am constantly seeking opportunities to learn and grow, and am eager to utilize my skills to contribute to the success of a dynamic team.

Above all, I am a team player with a positive attitude and a strong work ethic. I believe that a positive work environment leads to happy employees and satisfied customers.

Overview

3
3
years of professional experience

Work History

Customer Experience Specialist

Turk Telekom
01.2021 - 09.2022
  • Provided personalized service, anticipating customer needs and offering tailored solutions.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
  • Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.

Customer Support Representative

Turkish Airlines
06.2019 - 05.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Collaborated with team members to identify areas of improvement in customer service protocols.
  • Boosted customer retention rates by building strong rapport and delivering exceptional service.

Education

Bachelor of Arts - Management Information Systems

Pamukkale University
Denizli
06.2019

Skills

  • CRM Software
  • Request Management
  • Attention to Detail
  • Time Management
  • Adaptability
  • Active Listening
  • Multitasking
  • Problem Solving
  • Effective Communication
  • Call Documentation
  • 85 Wpm Typing Speed
  • Calm and Professional Under Pressure

Languages

Turkish
Native language
English
Proficient
C2

Timeline

Customer Experience Specialist

Turk Telekom
01.2021 - 09.2022

Customer Support Representative

Turkish Airlines
06.2019 - 05.2020

Bachelor of Arts - Management Information Systems

Pamukkale University
Arda Cem Yilmaz