Arda Köse
İzmir
Summary
Dynamic professional with hands-on internship experience, excelling in adaptive communication and problem-solving. Proven track record of enhancing guest-centric service and mastering technical skills in high-pressure environments. Committed to fostering teamwork and delivering exceptional results, ensuring client satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ground Services Intern
Turkish Ground Services
İzmir
01.2025 - 03.2025
- Acquired hands-on experience in passenger handling and operations services during internship at TGS.
- Collaborated closely with pilots and cabin crews to ensure smooth operations.
- Assisted passengers, enhancing communication skills while addressing inquiries and concerns.
- Demonstrated ability to remain calm under pressure, facilitating effective resolution of issues.
- Adapted to flexible schedules while maintaining efficiency in a dynamic work environment.
- Strengthened professionalism through consistent engagement with diverse teams and stakeholders.
Barback
Swissotel Çeşme Resort & Spa
İzmir
06.2024 - 09.2024
- Mastered preparation of classic cocktails in accordance with IBA standards, strengthening technical skills and attention to detail.
- Delivered high-quality service to guests in luxury hotel environment, enhancing communication skills and professionalism.
- Managed resources efficiently to ensure smooth bar operations while developing organizational abilities.
Fitness Coach
GYMYAKA
İzmir
01.2024 - 03.2024
- Conducted personalized fitness training sessions to facilitate client health and fitness achievements.
- Monitored clients during workouts, ensuring safety and promoting consistent progress.
- Provided exceptional customer service by addressing client needs and fostering positive relationships.
Education
ASSOCIATE DEGREE - Civil Aviation Cabin Services
Izmir University of Economics
İzmir06-2025
High School Diploma -
Gazi High School
İzmir06-2021
Skills
- Adaptive communication
- Problem-solving
- Disciplined execution
- Team collaboration
- Flexible scheduling
- Guest-centric service
Languages
Turkish
First Language
English
Upper Intermediate (B2)
B2
Japanese
Beginner (A1)
A1
Affiliations
- Actively participated in university aviation clubs, fitness instruction, music projects, and hospitality experiences, developing leadership, teamwork, communication, and cross-cultural skills
Certification
- First Aid Certification – trained in emergency response, CPR, and basic life support, ensuring passenger safety and preparedness for in-flight incidents
Timeline
Ground Services Intern
Turkish Ground Services
01.2025 - 03.2025
Barback
Swissotel Çeşme Resort & Spa
06.2024 - 09.2024
Fitness Coach
GYMYAKA
01.2024 - 03.2024
ASSOCIATE DEGREE - Civil Aviation Cabin Services
Izmir University of Economics
High School Diploma -
Gazi High School