ARDA KARSLI
CUSTOMER SERVICE MANAGER / SALES EXECUTIVE
Istanbul
Summary
Passionate, dynamic, easy adapted, result driven, analytical and self-motivated customer service manager and sales executive with a proven track record of developing and executing successful sales strategies within the Testing, Inspection, and Certification (TIC) sector. Significant and progressive international sales and marketing experience for consumer goods. Willing to use strategic, organizational, operational and commercial experience in new business challenges and add value to the enterprise.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager and Sales Executive
Eurofins
02.2021 - 02.2024
- Creating sales propositions for customers according to overall goals and driving business development in line with sales strategy for TIC ( Testing, Inspection and Certification) sector
- Contributing and implementing local sales strategies, focusing on building value proposition and network within industry
- Managing and presenting business cases for projects and business opportunities; specifically managed over 30 customer calls, 10 business offer per day. 10 business meetings per week
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close. Increased sales by 100% per year
- Established and cultivated solid business relationships with new and existing customers, driving long-term business growth.
- Coached employees in successful selling methods and encouraged cross-selling initiatives to drive revenue and achieve service targets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers (Carrefour, Koton, FLO, Mango, Marks and Spencer) to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Production Coordinator
New TR News Agency
01.2017 - 01.2020
- Monitored news feeds, including searching social media and engaging with reporters, to gather and evaluate relevant news and information
- Gathered information, stories and pieces from team members throughout day at least 5 stories per day
- Collaborated with news director to select and prioritize content
- Added stories and elements that will make broadcast more attractive
- Select footage and sound bites to include in broadcast to ensure consistency
- Liaised with production team to keep technical standards high
- Coordinated with and supported management and all production staff to maintain editorial standards for newsgathering and coverage on broadcast.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Production Assistant
PTOT films
01.2014 - 01.2015
- Assisted costume designers, directors, camera people and other crew members
- Supported current production needs by moving items between equipment, conveyors, and staging areas
- Communicated with other crew members via walkie talkies to coordinated production activities
- Completed wide range of tasks in diverse filming areas to support operations
- Supported production needs by performing routine tasks using standard procedures and equipment
- Assisted crews with set building and pointed out problems that could be potential safety issues
Subtitle Translator
Digiturk
01.2013 - 01.2015
- Translated French movies for television channels by providing subtitles
- Converted it into second language French to English making sure to preserve original meaning.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation
- Applied cultural understanding to discern specific meanings beyond literal written words
- Used translation software to verify complex terms and expedite communication process
- Reviewed final work to spot and correct errors in punctuation, grammar and translation
Customer Representative
RETAS Assistance
01.2012 - 01.2014
- Assisting customers with product inquiries, purchases, and returns in-store, online, or via telephone
- Maintaining clean and organized workspace, including replenishing stock and organizing displays
- Resolving customer complaints and issues in professional and timely manner managed over 20 calls per day
- Maintained and managed customer files and databases
- Participated in team meetings and training sessions to stay informed about product updates and changes
Education
High School Diploma -
Galatasaray High School
Istanbul 09.2004 - 06.2009
Sociology -
Boğaziçi University
Istanbul 09.2009 - 06.2011
Radio, Cinema And Television -
Kadir Has University
Istanbul 09.2011 - 06.2015
Skills
Sales Strategy Development: Ability to create and implement effective sales strategies to drive revenue and business growth
Customer Relationship Management (CRM): Proficiency in utilizing CRM systems to manage customer interactions, sales pipelines, and data analysis for improved decision-making
Complaint Resolution
Revenue Growth and Business Development
Market Analysis and Competition Monitoring
Demand Planning and Forecasting
Sales Presentation and Communication
Event Management and Community Interaction
Fluent in English, French and Turkish
Performance Tracking and Reporting: Proficiency in tracking sales performance, analyzing data, and generating reports for informed business decisions and strategic adjustments
Websites
Personal Information
- Date of Birth: 08/03/1990
- Driving License: B
References
- Murat D. ERKER, M5 Dergi Yazı İşleri Müdürü, murat@m5dergi.com
- Axel MAEDLER, Butzbach Gmbh Industry Project Manager, axel.maedler@butzbach.com
Projects
Carboff Zero Waste Environment City, 10' Short Film Kara, 2' Short Film
Timeline
Customer Service Manager and Sales Executive
Eurofins
02.2021 - 02.2024
Production Coordinator
New TR News Agency
01.2017 - 01.2020
Production Assistant
PTOT films
01.2014 - 01.2015
Subtitle Translator
Digiturk
01.2013 - 01.2015
Customer Representative
RETAS Assistance
01.2012 - 01.2014
Radio, Cinema And Television -
Kadir Has University
09.2011 - 06.2015
Sociology -
Boğaziçi University
09.2009 - 06.2011
High School Diploma -
Galatasaray High School
09.2004 - 06.2009