Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arda Altundağ

Call Agent
Ankara

Summary

As an engineering graduate, I am seeking a job opportunity where I can leverage my strong communication and teamwork skills. I aim to deliver successful outcomes in various projects by combining my technical knowledge and analytical thinking with effective collaboration. I have a proactive attitude toward continuous learning and development, with a focus on generating innovative solutions. Experienced in customer interaction and support, I ensure client satisfaction through effective problem-solving and timely responses. I actively use communication and listening skills to address customer needs, consistently maintaining high satisfaction levels and fostering positive client relationships.

Overview

1
1
year of professional experience
1
1
Language

Work History

Call Agent

Concentrix
05.2025 - Current
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Maintained high call quality standards by adhering to company guidelines and protocols.


Barista

Mackbear Coffee Co.
10.2024 - 01.2025
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.



Education

Bachelor of Science - Food Engineer

Izmir Institute of High Technology
İzmir
04.2001 -

Skills

Customer communications

Problem-solving skills

Call center experience

Interpersonal skills

Problem-solving

Time management

Timeline

Call Agent

Concentrix
05.2025 - Current

Barista

Mackbear Coffee Co.
10.2024 - 01.2025

Bachelor of Science - Food Engineer

Izmir Institute of High Technology
04.2001 -
Arda AltundağCall Agent