Aral Alkan
Guest Experience Agent
Turkey
Summary
Dynamic Guest Experience Agent with a proven track record at The Plaza Hotel, excelling in guest relations and complaint handling. Leveraged strong empathy and active listening to enhance satisfaction, achieving a notable increase in repeat visits. Skilled in reservation management and payment processing, ensuring seamless experiences for all guests.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Guest Experience Agent] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
3
3
Languages
2
2
years of post-secondary education
Work History
Guest Experience Agent
The Plaza Hotel
08.2024 - 10.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Ensured seamless communication between departments for optimal coordination of guest needs and requests.
- Processed financial transactions accurately, maintaining strict attention to detail in handling billing matters.
- Delivered exceptional customer service through active listening skills and genuine empathy towards guests'' issues or concerns.
- Streamlined check-in process for improved efficiency and reduced wait times for guests.
- Managed reservations system effectively, reducing booking errors and maximizing revenue opportunities.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality cleanliness standards.
- Maintained a clean and welcoming lobby, contributing to positive first impressions from guests.
- Promoted hotel amenities effectively during interactions with guests, increasing usage rates of on-site facilities such as restaurants or spas.
- Implemented feedback from guest reviews, continuously improving service levels and overall satisfaction ratings.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Proactively anticipated guest needs by closely monitoring reservations and special requests prior to arrival dates.
- Provided knowledgeable recommendations for local attractions, enhancing guests'' enjoyment of their stay.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Assisted with luggage handling, valet services and concierge services.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Concierge
Mandarin Oriental Hotel Group
04.2024 - 07.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Support Specialist
Elektraweb
02.2023 - 04.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Education
University Graduation - Tourism And Travel Management
02.2023 - 08.2025
Skills
Strong empathy
Timeline
Guest Experience Agent - The Plaza Hotel
08.2024 - 10.2024
Concierge - Mandarin Oriental Hotel Group
04.2024 - 07.2024
Support Specialist - Elektraweb
02.2023 - 04.2023
Aydin Adnan Menderes University - University Graduation, Tourism And Travel Management
02.2023 - 08.2025