Hi, I’m
Anton Masiagin
Guest Relations
Antalya
Summary
- Guest Relations Manager experienced in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback.
- Written communication: took correspondence and drafted corporate emails and letters according to internal style guides.
- Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach.
- Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities.
- Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
year of professional experience
7
years of post-secondary education
3
Languages
Work History
OTI HOLDING, ODEON TOURS Antalya
Guest Relations
2022.05 - Current (4 education.years_Label & 1 education.month_Label)
Job overview
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Managed and improved customer service functions for reception and lounge areas.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Monitored guest feedback, using to improve service and departmental operations.
- Remained available 9-10 hours daily to respond to guest needs, complaints or inquiries.
Education
Tourism And Hospitality College Specialist Omsk
High School Diploma
2015.09 - 2017.06 (1 education.year_Label & 9 education.months_Label)
Omsk State Pedagogical UnivercityOmsk Russia
Bachelor of Arts from Teacher of Foreign Languages English And German
2016.09 - 2021.06 (4 education.years_Label & 9 education.months_Label)
Skills
Guest communication
Guest inquiries
Client relationship building
Welcoming guests
Partner relationship development
Customer Relations
Strong customer relations
Timeline
Guest Relations
OTI HOLDING, ODEON TOURS
2022.05 - Current (4 education.years_Label & 1 education.month_Label)
Omsk State Pedagogical Univercity
Bachelor of Arts from Teacher of Foreign Languages English And German
2016.09 - 2021.06 (4 education.years_Label & 9 education.months_Label)
Tourism And Hospitality College Specialist
High School Diploma
2015.09 - 2017.06 (1 education.year_Label & 9 education.months_Label)