Anil Berke Goctu
Account Executive
Istanbul,34
Summary
Performance-driven professional at Aon with a proven track record in managing a high-value corporate portfolio generating $100k–$150k in annual commission revenue. Expert in client acquisition with a 30% conversion rate and a 100% organic retention record. A Lycée de Galatasaray graduate and EU Citizen with a B.Sc. in Economics (English), offering a unique blend of analytical rigor and multi-lingual expertise in global risk management.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Account executive
Aon
Istanbul
05.2023 - Current
- Portfolio Management: Orchestrating a high-value portfolio of 38 corporate clients, consistently generating between $100,000 and $150,000 in annual commission revenue.
- Business Development: Successfully converted 30% of new business leads (3 out of 10) into long-term clients within the last fiscal year, contributing to the firm's regional expansion.
- Client Retention: Maintained a 100% organic retention rate (excluding global strategic exits), ensuring zero client churn under personal management.
- Dispute Resolution: Swiftly mediated complex disputes between clients and insurance carriers, achieving prompt settlements while protecting client interests.
Customer Success Specialist
Twiser
Istanbul
01.2022 - 05.2023
- SLA Optimization: Significantly enhanced customer experience by reducing the First Reply Time (FRT) to 4 minutesand maintaining an average Ticket Resolution Time of 4.5 hours.
- Customer Satisfaction: Achieved a high CSAT (Customer Satisfaction Score) of 4.8/5.0 by providing accurate and swift solutions to technical and operational inquiries.
- Jira Service Management: Expertly managed the end-to-end lifecycle of bugs, feature requests, and customer demands using Jira Service Management, ensuring streamlined communication between users and the technical team.
- Product Development Liaison: Acted as a bridge between customers and the Product Owner by identifying core user needs and translating them into actionable development requests.
- Data-Driven Growth: Developed and maintained weekly usage reports (via Excel) to analyze customer behavior, subsequently creating strategic action plans to increase application adoption and user engagement.
- Technical Support: Collaborated closely with the software development team to identify, reproduce, and resolve software bugs, fostering an atmosphere of trust and reliability.
Education
Bachelor of Science - Economics (English)
Istanbul University
Istanbul, Turkey 09/2016 - 06/2021
A-Levels - French Baccalaureate / Bilingual Curriculum
Lycée de Galatasaray
Istanbul, Turkey 09/2010 - 06/2016
Skills
Portfolio Management
Risk & Insurance
Sales & Growth
Customer Success
Communication and Human Relations
Jira Service Management
Languages
Turkish
Native
English
Upper intermediate
French
Upper intermediate (B2)
Italian
Beginner
Certification
Inclusive Culture Training: Introduction to Inclusive Culture, TDX Consulting.
Interests
Urban Exploration: Enjoying city tours on electric scooters to explore architectural landmarks and urban culture
Active Lifestyle: Passionate about long-distance walking and outdoor activities as a way to maintain personal discipline and physical wellness
Contemporary Music & Pop Culture: Following global music trends and popular culture movements, reflecting a keen interest in modern social dynamics
Timeline
Inclusive Culture Training: Introduction to Inclusive Culture, TDX Consulting.
10-2025
Account executive
Aon
05.2023 - Current
Customer Success Specialist
Twiser
01.2022 - 05.2023
UWL Music Performance (LCM) Pianoforte Step 2
07-2012
Bachelor of Science - Economics (English)
Istanbul University
09/2016 - 06/2021
A-Levels - French Baccalaureate / Bilingual Curriculum
Lycée de Galatasaray
09/2010 - 06/2016