ANIL YALÇIN
Senior Sales Manager
Istanbul
Summary
Dynamic customer service professional with a proven ability to foster positive customer experiences and drive sales growth. Recognized for exceptional interpersonal skills and adaptability in fast-paced environments, contributing to team success and collective goals. Expertise in enhancing customer interactions to boost loyalty and sales, utilizing effective communication and problem-solving strategies to address diverse needs. Consistently maintains high levels of customer satisfaction and achieves sales targets, demonstrating a commitment to excellence in service delivery.
Overview
8
8
years of professional experience
1
1
Certificate
4
4
Languages
Work History
Customer Service Representative
Global Exchange Group
05.2019 - 10.2024
- I worked as a Sales Consultant at Istanbul Airport, trying to meet all the foreign exchange buying and selling and other various needs of international passengers coming from all over the world with care and attention, and I worked as a 'Trainer' in the in-company training processes for 5 years and 6 months.
- I had a 1-month training period at Antalya Airport, which is within the company, and at the same time, my project titled 'Crypto Assets Purchase-Sale and Tax Refund', which is in the project phase, was approved by the Spanish Committee and had a positive result for it is entry into force.
Service Supervisor
Tab Gıda Burger King
08.2018 - 04.2019
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
Foreign Trade Specialist
Sönmez Customs Consultancy
06.2016 - 09.2016
- I helped organize the foreign trade process and the relations between import and export companies and the state.
- I would like to state that I received training as an intern for 10 months.
Education
Bachelor's Degree - Aviation Management
Anadolu University
Eskişehir, Turkey07-2023
Associate Degree - Civil Aviation and Cabin
Istanbul University
Istanbul, Turkey 04.2001 -
Bachelor's Degree - Geography
Istanbul University
Istanbul, Turkey06-2028
Skills
Customer service optimization
Focused listening
Goal-driven
Targeted sales techniques
Analytical problem-solving
Effective team engagement
Clear interpersonal communication
Cash flow oversight
Inventory management
Commitment to professional standards
Prospective client outreach
Technical support
Global sales assistance
Certification
5D English Center English Course Completion Certificate Level: C1
References
Ertan Baştuhan, Chief Executive of TURKSİD
+90 532 216 00 04
Timeline
Customer Service Representative
Global Exchange Group
05.2019 - 10.2024
Service Supervisor
Tab Gıda Burger King
08.2018 - 04.2019
5D English Center English Course Completion Certificate Level: C1
08-2016
Foreign Trade Specialist
Sönmez Customs Consultancy
06.2016 - 09.2016
Associate Degree - Civil Aviation and Cabin
Istanbul University
04.2001 -
Bachelor's Degree - Aviation Management
Anadolu University
Bachelor's Degree - Geography
Istanbul University