ANGELA OKAIMAME HARRISON-OMORUYI
Front Desk Agent
Benin City
Summary
Energetic hospitality professional with can-do attitude and goal to work with public. Over 7 years of experience as Front Desk Agent in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Front Desk Agent
IRRUA SPECIALIST TEACHING HOSPITAL (ISTH)
Benin City
12.2016 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Designed employee work schedules to address complete operational needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Front Desk Clerk
AZ International Hotel
Benin City
04.2015 - 11.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Maintained transaction security by verifying payment cards against identification.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Bachelor of Science - Accounting
Ambrose Alli University
Ekpoma, Edo State Nigeria 06.2001 - 12.2005
Skills
Automated telephone systems
Registration processing
Lobby auditing
Room assignments
Corporate branding
Sales expertise
Bookkeeping
Registration
Administrative support
Guest services
Supply replenishment
Hospitality service expertise
Housekeeping
Problem-solving skills
Word processing
Social perceptiveness
File management
Additional Information
Building positive relationships and communicating well to guest. Proven time management expertise Exceeding guest expectation. Collecting payments for room and tax from guest manually and electronically. Speed and efficient check in process. Providing information regarding company policies and activities.
Timeline
Front Desk Agent
IRRUA SPECIALIST TEACHING HOSPITAL (ISTH)
12.2016 - Current
Front Desk Clerk
AZ International Hotel
04.2015 - 11.2016
Bachelor of Science - Accounting
Ambrose Alli University
06.2001 - 12.2005