Hi, I’m
Angela Dadalyan
Chief Human Resources Officer | Talent Management, Human Resources
Istanbul,34
Summary
Proven leader in HR with a track record of enhancing employee engagement and retention at Gettransfer Ltd. Excelled in workforce planning and talent management. Skilled in HR analytics and fostering positive work environments, effectively boosting team performance and satisfaction. Created successful teams that benefited at achieving company's goals.
Overview
7
years of professional experience
Work History
Gettransfer Ltd
Chief Human Resources Officer
02.2022 - Current
Job overview
- Developed effective internal communication strategies, keeping employees informed and engaged on company updates, policies, and initiatives.
- Developed comprehensive onboarding procedures to ensure smooth integration of new hires into the organization.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Gettransfer Ltd
Human Resources Manager
04.2019 - 02.2022
Job overview
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Developed and implemented onboarding courses and soft skills trainings (Time Management, Business English, Effective Communication, Stress management and Coping)
Gettransfer Ltd
Head of Project
01.2019 - 05.2021
Job overview
- Built three teams of outsource remote call centres, one in Philippines, two in Russia
- Was responsible for 30 people, worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Gettransfer Ltd
Support Team Lead
02.2018 - 01.2019
Job overview
- Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.
- Mentored new hires for seamless integration into the customer support team.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
- Collaborated with cross-functional teams to address customer needs and improve overall experience.
- Monitored employee productivity to ensure optimal staffing levels were maintained at all times.
- Provided regular feedback to team members on their performance, fostering growth and development opportunities.
- Championed a positive work environment that encouraged employee motivation, engagement, and retention.
Education
Lomonosov Moscow State UniversityMoscow
Master of Arts from Language Interpretation And Translation
06.2018
Skills
HR policies and procedures
Languages
Russian
Native language
English
Proficient
C2
German
Intermediate
B1
Spanish
Intermediate
B1
Additional Information
I am a dedicated, skilled, and hard-working professional with over six years of experience in a start-up environment. During this time, I quickly adapted and excelled in achieving challenging goals, often with minimal resources, guidance, or tools. My ability to learn rapidly and deliver results under pressure makes me a valuable asset in any demanding setting.
Timeline
Chief Human Resources Officer
Gettransfer Ltd
02.2022 - Current
Human Resources Manager
Gettransfer Ltd
04.2019 - 02.2022
Head of Project
Gettransfer Ltd
01.2019 - 05.2021
Support Team Lead
Gettransfer Ltd
02.2018 - 01.2019
Lomonosov Moscow State University
Master of Arts from Language Interpretation And Translation
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