Andrew Johnston
Tirana, Albania,
Summary
Results-oriented sales professional with over a decade of experience in driving revenue and building client relationships. Most recently held a position as a remote sales closer, consistently securing high-value deals and exceeding sales targets in a fast-paced, virtual environment. Proven expertise in consultative selling, negotiating, and building strong rapport with clients to deliver tailored solutions that meet their needs. Skilled in qualifying prospects, closing sales, and ensuring customer satisfaction throughout the buying process. Experienced in both in-person and remote sales settings, with a strong ability to thrive in dynamic, goal-oriented environments. Now seeking to leverage extensive sales experience to contribute to and exceed goals in a new sales-focused role.
Overview
12
12
years of professional experience
Work History
Sales Closer
Genflow Ltd
12.2023 - 03.2025
- Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation, pipeline management, and deal closure rates.
- Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
- Implemented CRM software to better track leads and manage client interactions, improving overall organization and time management.
- Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Exceeded quarterly sales goals by 15-25% on average.
Customer Service Representative
WNS Global Services
10.2021 - 12.2023
- Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels.
- Address customer inquiries and concerns through phone, email, and live chat with empathy and expertise.
- Work closely with colleagues across various departments to ensure quick and effective resolution of customer issues.
- Managed approximately 75 incoming calls per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inbound Sales Representative
Cisco
09.2019 - 10.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Exceeded productivity targets and sales goals by 15-20% on average with a focus on B2B sales.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
Car Sales Associate
Renault Group
06.2015 - 09.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Converted on average 20-30% of leads per month into B2C sales, many of which became repeat business.
Retail Sales Associate
Hollister.Co
06.2013 - 06.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Assisted over 150 customers per day.
Education
High School Diploma -
Oakwood Park Grammar School
Maidstone, Kent, UK06-2013
Skills
- Active listening
- Exceptional customer service
- Relationship building
- Call center experience
- Call management
- Product knowledge
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Market awareness
- Objection handling
- CRM proficiency
Languages
English
Bilingual or Proficient (C2)
Albanian
Beginner (A1)
Italian
Beginner (A1)
Timeline
Sales Closer
Genflow Ltd
12.2023 - 03.2025
Customer Service Representative
WNS Global Services
10.2021 - 12.2023
Inbound Sales Representative
Cisco
09.2019 - 10.2021
Car Sales Associate
Renault Group
06.2015 - 09.2019
Retail Sales Associate
Hollister.Co
06.2013 - 06.2015
High School Diploma -
Oakwood Park Grammar School