Andrew Bald
Dunfermline,Fife
Summary
Over 12 years of experience as multi-drop delivery driver. Working hard to meet or exceed employer and customer expectations, embracing shift schedules and delivery routes. Handling customers with professionalism and positive attitude.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Home Shopping Delivery Driver
Asda LTD
Dunfermline, Fife
04.2014 - Current
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Assisted in warehouse organisation to streamline packing process.
- Maintained vehicle cleanliness for a professional appearance.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Provided excellent customer service, enhancing company reputation.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
Bar and restaurant supervisor, Hawes Inn.
Mitchell and Butler
South Queensferry, Fife
06.2011 - 06.2014
- Supervised bar staff, resulting in improved service quality.
- Liaised closely with management on operational matters to ensure business objectives were met.
- Trained new team members to improve their skills and performance.
- Improved customer satisfaction with efficient complaint resolution procedures.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Taxi driver
Ellis Taxis
Kirkcaldy, Fife
08.2009 - 08.2010
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
- Assisted with luggage handling, enhancing the customer experience.
- Transported passengers to desired destinations, resulting in satisfied customers.
Publican, Lomond Tavern
Self Employed
Falkland, Fife
02.2001 - 02.2003
- Enhanced pub reputation by offering top-notch customer service at all times.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Built loyal customer base by creating welcoming environment with top quality service.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
Education
Certificate of Higher Education - English, Maths, Physics and Chemistry
Daniel Stewarts and Melville College
Edinburgh 08.1984 - 06.1988
Skills
- Safe driving practice
- Delivery accuracy
- Picking and packing
- Dependable and reliable
- Courteous and polite demeanour
- Safe driving record
- Multi-Drop delivery experience
Affiliations
- Hiking, hill walking, travel, history and rugby
Timeline
Home Shopping Delivery Driver
Asda LTD
04.2014 - Current
Bar and restaurant supervisor, Hawes Inn.
Mitchell and Butler
06.2011 - 06.2014
Taxi driver
Ellis Taxis
08.2009 - 08.2010
Publican, Lomond Tavern
Self Employed
02.2001 - 02.2003
Certificate of Higher Education - English, Maths, Physics and Chemistry
Daniel Stewarts and Melville College
08.1984 - 06.1988