Andaç Karaaslan
Flight Attendant
Antalya
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Flight Attendant
SunExpress
04.2023 - Current
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Ensured safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Responded to passenger emergencies to provide first aid.
- Delivered food and beverage service, reading material and other in-flight services.
- Answered passengers' questions about flight, aircraft and destination.
Education
English Language And Literature -
Muğla Sıtkı Koçman University
Mugla, Turkey 04.2017 - Current
Skills
Workload Management
Emergency Care
Flight safety
Customer Service
Cultural Awareness
Crew Coordination
Professional Appearance
Public Speaking
Relationship Management
Emergency Procedures
Verbal and written communication
Conflict Mediation
Aviation regulations
Cabin searches
Strong Work Ethic
Passenger Assistance
Cleanliness and sanitation
Passenger Interaction
Special Needs Assistance
Passenger Behavior Monitoring
Problem-Solving
Analytical Thinking
Time management abilities
Active Listening
Attention to Detail
Task Prioritization
Workload Management
Timeline
Flight Attendant
SunExpress
04.2023 - Current
English Language And Literature -
Muğla Sıtkı Koçman University
04.2017 - Current