Anastasiia Pernatii
L1/L2 Support Specialist
Summary
Versatile and client-oriented professional with experience in content moderation, administration, legal advice and human resources management. I am skilled in creating and optimizing systems to streamline chaos and maintain organized systems.
In administrative positions, I have successfully found solutions to streamline workflow and ensured the implementation of necessary changes. The dynamic nature of managing schedules combined with my precise execution of duties have contributed to my success.
I am eager to contribute to the development and success of a progressive organization by utilizing my diverse skills.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Content Moderator, Customer Support Specialist, QA
NDA
02.2021 - Current
Content Moderator February 2021 - August 2022
- Ensured the integrity of the platform by carefully moderating content
- Proactively prevented the spread of inappropriate content
- Maintained quality standards by reviewing user-generated content
Customer Support Specialist and Quality Assurance Agent August 2022 - present
- Efficiently handled over 90 customer inquiries and requests daily
- Collaborated with teams to resolve complex issues
- Conducted monthly reviews of at least 20 agents to maintain service quality
Administrator
Wellness Fitness Center " Factory Of Health"
06.2015 - 01.2021
- Effectively managed daily operations and administrative tasks
- Oversaw the planning of activities, ensuring the smooth functioning of the center
- Responded to inquiries, optimizing customer satisfaction
Legal Counsel, Tender Procurement Specialist
Mykolaiv Regional Center For Emergency Medical Care And Disaster Medicine
08.2013 - 02.2015
- Maintained procedural documentation and provided legal support
- Drafted non-standard contracts and represented interests in courts and governmental bodies
- Conducted public procurement (tenders) and provided legal advice to employees
Deputy Head of the Department
Mykolaiv City Department Of State Registration Of Civil Status Acts
06.2012 - 07.2013
- Planned the work of the department and maintained the State Register of Civil Status Acts
- Provided consultations on family law issues and represented clients in courts
- Issued certificates of state registration of civil status acts and maintained civil status records
Legal Counsel, HR
Limited Liability Company "Mykolaivbudtrans"
10.2010 - 12.2011
- Represented interests in courts and provided legal advice
- Negotiated procedural documents and non-standard contracts
- Conducted labor registration and dismissal of employees, maintained personal files
Education
Higher Education Degree - Сivil Law And Process
National University "Odesa Law Academy"
04.2001 -
Skills
Content Editing
Timeline
Content Moderator, Customer Support Specialist, QA
NDA
02.2021 - Current
Administrator
Wellness Fitness Center " Factory Of Health"
06.2015 - 01.2021
Legal Counsel, Tender Procurement Specialist
Mykolaiv Regional Center For Emergency Medical Care And Disaster Medicine
08.2013 - 02.2015
Deputy Head of the Department
Mykolaiv City Department Of State Registration Of Civil Status Acts
06.2012 - 07.2013
Legal Counsel, HR
Limited Liability Company "Mykolaivbudtrans"
10.2010 - 12.2011
Higher Education Degree - Сivil Law And Process
National University "Odesa Law Academy"
04.2001 -