Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Information
Custom
Timeline
Generic
ANAMARIA IOANA ÇAĞLAR

ANAMARIA IOANA ÇAĞLAR

Antalya,Turkey

Summary

Dedicated professional with a strong focus on teamwork, problem-solving, and analytical thinking. Demonstrates a results-oriented approach and excels in customer relations and satisfaction management. Proficient in Microsoft Office programs, time management, and organisation. Known for exceptional listening capacity and motivational aptitude. Aims to leverage these skills to contribute effectively to organisational success.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Shift Leader

Gloria Golf Hotel
Antalya Belek
2018.04 - 2025.03
  • Maintain guest relations and ensure the highest level of customer satisfaction
  • Manage operational processes and increase efficiency
  • Coordinate and supervise the team
  • Handle guest complaints and requests professionally
  • Improve hotel performance through reporting and analysis

Education

Master's Degree - Business Administration

Sibiu Lucian Blaga University
2017.01 - 2019.01

Bachelor's Degree - Commerce and Management

Sibiu Lucian Blaga University
2014.01 - 2017.01

Business Administration - Spanish

University of the Balearic Islands (Erasmus+)
2015.01 - 2016.01

Skills

  • Teamwork
  • Problem-Solving & Analytical Thinking
  • Results-Oriented Approach
  • Customer Relations & Satisfaction Management
  • Microsoft Office Programs
  • Time Management & Organization
  • Listening capacity
  • Motivational aptitude

Certification

CELTA (Cambridge Certificate in English Language Teaching to Adults), 02/01/13

Languages

Romanian
Native
Turkish
Advanced (C1)
English
Advanced (C1)
Spanish
Upper intermediate (B2)

Personal Information

  • Romanian citizenship
  • Republic of Turkey citizenship
  • Date of birth: 16/09/95

Custom

  • Passion for mathematics and analytical thinking
  • Traveling and cultural interactions
  • Learning new languages

Timeline

Shift Leader

Gloria Golf Hotel
2018.04 - 2025.03

Master's Degree - Business Administration

Sibiu Lucian Blaga University
2017.01 - 2019.01

Business Administration - Spanish

University of the Balearic Islands (Erasmus+)
2015.01 - 2016.01

Bachelor's Degree - Commerce and Management

Sibiu Lucian Blaga University
2014.01 - 2017.01
ANAMARIA IOANA ÇAĞLAR