ANAMARIA IOANA ÇAĞLAR
Antalya,Turkey
Summary
Dedicated professional with a strong focus on teamwork, problem-solving, and analytical thinking. Demonstrates a results-oriented approach and excels in customer relations and satisfaction management. Proficient in Microsoft Office programs, time management, and organisation. Known for exceptional listening capacity and motivational aptitude. Aims to leverage these skills to contribute effectively to organisational success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Shift Leader
Gloria Golf Hotel
Antalya Belek
04.2018 - 03.2025
- Maintain guest relations and ensure the highest level of customer satisfaction
- Manage operational processes and increase efficiency
- Coordinate and supervise the team
- Handle guest complaints and requests professionally
- Improve hotel performance through reporting and analysis
Education
Master's Degree - Business Administration
Sibiu Lucian Blaga University
01.2017 - 01.2019
Bachelor's Degree - Commerce and Management
Sibiu Lucian Blaga University
01.2014 - 01.2017
Business Administration - Spanish
University of the Balearic Islands (Erasmus+)
01.2015 - 01.2016
Skills
- Teamwork
- Problem-Solving & Analytical Thinking
- Results-Oriented Approach
- Customer Relations & Satisfaction Management
- Microsoft Office Programs
- Time Management & Organization
- Listening capacity
- Motivational aptitude
Certification
CELTA (Cambridge Certificate in English Language Teaching to Adults), 02/01/13
Languages
Romanian
Native
Turkish
Advanced (C1)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Personal Information
- Romanian citizenship
- Republic of Turkey citizenship
- Date of birth: 16/09/95
Custom
- Passion for mathematics and analytical thinking
- Traveling and cultural interactions
- Learning new languages
Timeline
Shift Leader
Gloria Golf Hotel
04.2018 - 03.2025
Master's Degree - Business Administration
Sibiu Lucian Blaga University
01.2017 - 01.2019
Business Administration - Spanish
University of the Balearic Islands (Erasmus+)
01.2015 - 01.2016
Bachelor's Degree - Commerce and Management
Sibiu Lucian Blaga University
01.2014 - 01.2017