Ana-Petrica Popovici

Key Responsibilities & Accomplishments

•Accurately tagged, categorized, and reviewed various data types—including text, images, videos, audio, and geo-data—to train and enhance Machine Learning (ML) and Artificial Intelligence (AI) models.

•Ensured Data Quality: Executed detailed quality assurance checks, validating labeled data for precision, consistency, and adherence to complex, client-specific project guidelines.

Improved AI Systems: Directly contributed to improving the accuracy and performance of global AI systems, such as search engines, digital maps, and language processing models.

•Content Moderation/Safety: Reviewed and evaluated user-generated content (e.g., social media posts, videos) to ensure compliance with company and client Trust & Safety policies, mitigating exposure to disturbing/offensive material when applicable.

•Research and Evaluation: Conducted thorough online research and evaluation tasks (e.g., verifying and comparing data, determining relevance and accuracy) in a web-based environment.

Maintained Productivity: Consistently met or exceeded daily productivity targets while upholding high quality standards, managing workflow in a flexible, remote work environment.

•Applied Critical Thinking: Used strong analytical and critical thinking skills to interpret complex written guidelines and apply them objectively to diverse, ambiguous data inputs.

Relevant Skills

Data Annotation & Labeling

Quality Assurance (QA)

Attention to Detail

Following Complex Guidelines

Online Research & Verification

Content Moderation

Time Management & Self-Organization

AI/Machine Learning Concepts (Basic understanding)

Key Responsibilities & Accomplishments

•Managed International Communications: Served as the first point of contact for the [Your Language] market, expertly handling all customer inquiries and complaints via phone, email, and live chat regarding orders, products, and after-sales support.

•Executed End-to-End Order Processing: Efficiently processed new customer orders, generated price quotations, and managed comprehensive customer accounts using internal CRM and ERP systems.

•Coordinated After-Sales Support (First-Level): Independently managed and executed critical after-sales support functions, including the initiation and coordination of returns, exchanges, credit notes, repairs, and spare parts shipments.

•Resolved Complex Issues: Utilized product knowledge and critical thinking to make independent decisions, coordinating directly with specialist service departments (e.g., workshops and product experts) to deliver optimal, timely resolutions.

•Provided Expert Product Advice: Collaborated with technical specialists to offer targeted product advice and assistance, ensuring customers selected the most suitable musical instruments and equipment.

•Maintained Service Excellence: Consistently upheld a high standard of courteous and empathetic service without relying on rigid scripts, actively fostering customer satisfaction and contributing to the company's strong brand reputation in the international music retail space.

•Supported Translation/Administration: Performed translation tasks and handled various administrative duties to ensure smooth commercial operations for the designated international market.

Relevant Skills

International Customer Service

Fluent in Romanian & English (Written/Spoken)

First-Level After-Sales Support

Order Processing & Account Management

Issue Resolution & Decision Making

Product Advice / Technical Consultation

CRM/Office Software Proficiency

[Optional: Add your specific product expertise, e.g., Guitar/Pro Audio/Keyboards]

Key Responsibilities & Accomplishments

•Managed End-to-End Vehicle Workflow: Successfully tracked and chased the progress of vehicles from auction arrival through preparation, inspection, refurbishment, quality control, and final release for sale or customer handover.

•Streamlined Preparation Process: Coordinated closely with multiple departments—including Valeting, Technical Services (Mechanics/Bodyshop), and Sales—to reduce vehicle preparation time and eliminate bottlenecks in the remarketing pathway.

•Controlled Vehicle Documentation: Ensured all necessary paperwork, including V5 registration documents, service history, and condition reports, was accurately processed, filed, and available for the Sales team to facilitate swift completion of transactions.

Maintained Compliance & Quality: Performed final Quality Control (QC) checks on prepared vehicles, ensuring they met BCA standards for presentation, safety, and operational readiness before being allocated to the sales floor or transported for delivery.

Supported Sales & Operations: Liaised daily with the Sales team to prioritize vehicle preparation based on auction dates or customer orders, contributing directly to the achievement of weekly and monthly sales targets.

•Managed Site Inventory: Conducted routine physical vehicle checks, coordinated vehicle movements across the site (fuelling, positioning for photography/display), and updated the internal system with accurate location and status data.

•Resolved Process Issues: Proactively identified and escalated potential delays or discrepancies in vehicle processing to management, swiftly implementing solutions to maintain continuous workflow and uphold service level agreements (SLAs).

Relevant Skills

Process Management & Tracking

Automotive Workflow Coordination

High-Volume Administration

Inventory & Stock Control

Attention to Detail / Quality Control

Inter-Departmental Communication

Full UK Driving Licence (Essential for vehicle movement)

CRM/Vehicle Management Systems

Key Responsibilities & Accomplishments

•Optimized Manufacturing Processes: Developed, implemented, and refined production processes for automotive safety components (e.g., airbags, seatbelts, steering wheels) to increase efficiency, reduce waste, and improve overall line throughput.

•Ensured Product Quality and Safety: Actively participated in creating and maintaining Process Failure Modes and Effects Analysis (PFMEA), ensuring all processes adhered to strict Autoliv quality standards and global automotive safety regulations.

•Managed New Product Launch (NPL): Contributed to the design and launch or transfer of new production lines, preparing line specifications, conducting validation tests, and ensuring on-time delivery readiness for customer targets.

Drove Continuous Improvement (CI): Led and participated in continuous improvement workshops and projects (e.g., Lean Manufacturing, Six Sigma principles) to analyze process performance, identify bottlenecks, and implement measurable productivity gains.

•Developed Standard Work: Generated and maintained core manufacturing documentation, including Process Flow Charts, Standard Work Instructions (SWI), and technical specifications for automated equipment and tooling.

•Trained and Supported Production: Provided direct technical support to the production department during line ramp-ups, delivering specialized training to operators, line leaders, and maintenance technicians on new processes and machine setup.

•Monitored Supplier Performance: Tracked and monitored supplier activities related to new production lines or equipment, ensuring external partners met all specified quality and delivery deadlines.

Process Engineering & Optimization

PFMEA & Quality Management

New Product Introduction (NPI/APQP)

Line Balancing & Efficiency Analysis

Lean Manufacturing / Continuous Improvement

Automation & Robotics (Knowledge of mechanics/electrics)

Technical Documentation (Flow Charts, SWI)

AutoCad / Technical Drawing Interpretation

Key Responsibilities & Accomplishments

•Managed Quality Management Systems (QMS): Maintained and audited the site's Quality Management System, ensuring rigorous adherence to international standards, primarily ISO 9001 and industry-specific certifications (e.g., IATF 16949 for automotive, or relevant API/ASME standards).

•Controlled Metallurgical Integrity: Conducted comprehensive analysis of steel products (e.g., flat, long, or specialty products) through rigorous testing and inspection to confirm compliance with customer specifications and internal metallurgical standards.

•Executed Root Cause Analysis (RCA): Led and facilitated Root Cause Analysis (RCA) for internal and external quality failures (e.g., surface defects, dimensional non-conformities), implementing effective corrective actions utilizing methodologies like 8D, 5 Whys, and Ishikawa diagrams.

•Developed and Maintained Quality Plans: Created, reviewed, and approved Inspection and Test Plans (ITPs), control plans, and standard quality procedures for critical manufacturing stages (e.g., casting, rolling, heat treatment).

•Managed Supplier Quality Assurance (SQA): Assessed and qualified new external suppliers, performed supplier audits, and monitored the quality of incoming raw materials and procured components to minimize disruptions to the production line.

•Facilitated Customer Audits: Served as a primary point of contact during customer and regulatory audits, presenting quality data and evidence of process compliance to successfully maintain certifications and business partnerships.

•Drove Continuous Improvement: Utilized statistical methods and quality data analysis (SPC) to monitor key performance indicators (KPIs), identify process variance, and implement improvements leading to a documented reduction in scrap rate and rework.

Quality Management Systems (ISO 9001)

Statistical Process Control (SPC)

Root Cause Analysis (RCA, 8D)

Metallurgical Inspection & Testing

Non-Destructive Testing (NDT) familiarity

Internal/External Auditing

Continuous Improvement (CI)

Safety and Industry Compliance (e.g., OSHA/HSE standards)