Ana-Maria Stoian
Timisoara
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3 years of valuable expertise to forward company objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service, Regional Administrative Manager
ISMILE DENTAL CLINIC
06.2023 - 02.2024
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales coordinator
Kirby
05.2022 - 05.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Maintained long-term relationships with high net-worth clients.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Improved productivity by increasing customer communication and responding to feedback.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
Biomedical Laboratory Assistant
Eurofins Genomics
03.2020 - 04.2022
- Perform analyses for the diagnosis of Covid-19:
◦ Perform PCR analyses;
◦ Key responsibilities consist mainly in sample setup, including manual pipetting and plate preparation using benchtop equipment (manual or automated); preparation of PCR reaction mixtures and appropriate controls; operation of real-time PCR instrumentation ( LightCycler 480, Roche);
◦ Handling specific laboratory devices like Hamilton Microlab STAR, Rainin Liquidator 96, LMC-3000 Low speed Benchtop Centrifuges OT-2 pipetting robot from Opentrons, Eppendorf Research Plus, Ratiolab, VIAFLO II 4636 / 4642 Integra , Integra VIAFLO 96/384, LightCycler 480, Roche;
◦ Report results to data analyses;
◦ Work under a strict quality system;
◦ Processing nasopharyngeal and oropharyngeal samples;
◦ Following complex molecular techniques in order to establish
the presence of Sars-Cov-2 inside the biological material;
◦ Work with sample preprocessing, DNA extractions etc.;
◦ Handling specific laboratory devices as Multiflo FX Biotek, pipetting MagneticBeads; - Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Maintained high-quality records of experiments, ensuring accurate documentation for future reference and analysis.
- Enhanced research efficiency by implementing innovative laboratory techniques and protocols.
- Implemented quality control measures in laboratory settings resulting in increased reliability of experimental results.
- Analyzed complex datasets using statistical software, providing insights into biological trends and patterns.
Volunteer
System&Generation
12.2019 - 02.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Provided administrative support to department leads to help organize events and fundraisers.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
Education
Erasmus international student - Microbiology
Dokuz Eylul University
Izmir06.2024
Bachelor of Science - Biology
Facultatea de Chimie, Biologie, Geografie, Universitatea de Vest din Timisoara
Timisoara07.2019
Skills
- Social Media
- Microsoft Office
- Relationship Building
- Scheduling and calendar management
- Sales Support
- Time Management
- Attention to Detail
- Active Listening
- Goal Setting
- Strategic Planning
- Problem-solving abilities
- Customer Service
- Customer Relations
- Call center experience
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Product Knowledge
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Data Collection
- Building rapport
- Laboratory techniques
- Specimen Processing
- Lab equipment maintenance
- Lab Inventory Management
- Lab Safety Protocols
- Sharp critical thinker
- Safe specimen handling
- Chemical Handling
- Lab testing and reporting
- Lab equipment calibration
- PCR Techniques
- Sample Preparation
- Data and statistical analysis
- Cell Culture Techniques
- Documentation requirements
- Sample checking
- Scientific Writing
- Test Results Interpretation
- Laboratory Record Keeping
- Information Protection
- Equipment Maintenance
- Sterilization procedures
- Hazardous waste disposal
- Equipment management
- Quality Control Procedures
- Database Maintenance
- Genetics knowledge
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- File Management
- Data inputting
- Schedule Management
- Multi-line telephone operation
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Office Management
- Performance Improvement
- Bookkeeping
- Basic accounting
- Document Control
- Mail distribution
- Security awareness
- Technical Support
- Business operations understanding
- Meeting Preparation
- Office equipment operations
Languages
Romanian
Native language
Romanian
Proficient
C2
English
Advanced
C1
French
Intermediate
B1
Turkish
Upper intermediate
B2
Additional Information
Driving license AM, A1, B1, B, BE
Personal Information
- Date of Birth: 04/20/1996
- Nationality: Romanian
Timeline
Customer Service, Regional Administrative Manager
ISMILE DENTAL CLINIC
06.2023 - 02.2024
Sales coordinator
Kirby
05.2022 - 05.2023
Biomedical Laboratory Assistant
Eurofins Genomics
03.2020 - 04.2022
Volunteer
System&Generation
12.2019 - 02.2020
Erasmus international student - Microbiology
Dokuz Eylul University
Bachelor of Science - Biology
Facultatea de Chimie, Biologie, Geografie, Universitatea de Vest din Timisoara
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