Ammar Alshoupi
Sales Representative
KÜÇÜKÇEKMECE,İSTANBUL
Summary
With a proven track record at Abu Ahmed Industry, I excel in creative problem-solving and key stakeholder relationship building. Enhanced employee productivity by implementing effective training programs, demonstrating strong administrative support and strategic sales knowledge. Achieved increased loyalty through empathetic customer service, showcasing my ability to manage high-stress situations and foster positive workplace cultures.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Prof Clinic
11.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
HR Executive
Abu Ahmed Industry
07.2020 - 02.2021
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
HR Assistant
Jubah Industry
08.2018 - 06.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Updated and maintained employee attendance records.
Education
Associate Of Engineering - Aeronautical Engineering
Skills
Stock management
Timeline
Customer Service Representative - Prof Clinic
11.2024 - 01.2025
HR Executive - Abu Ahmed Industry
07.2020 - 02.2021
HR Assistant - Jubah Industry
08.2018 - 06.2020
Gelisim University - Associate Of Engineering, Aeronautical Engineering