Ammar Alhomsi
Biomedical Engineer
Istanbul,34
Summary
Results-driven, trilingual (Arabic, English, Turkish) Biomedical Engineer with comprehensive experience in both international sales support and full-lifecycle technical service. Open to worldwide relocation . Proven track record managing 50+ healthcare facilities across the MEA region, from installation and training to advanced calibration. Combines deep knowledge of ISO 13485 standards with commercial acumen in leading product demos, informing strategy, and nurturing client relationships to drive renewals. A data-driven problem-solver who has cut service turnaround time by 25% and reduced equipment downtime by 20%.
Overview
5
5
years of professional experience
5
5
Certificates
3
3
Languages
Work History
After Sales Installation and Services Specialist
NephroCan Medical
08.2023 - Current
- Designed and tested medical devices in line with company SOPs and ISO 13485 practices, ensuring audit-ready documentation and release quality.
- Developed after-sales risk-management protocols (escalation thresholds, preventive checks) to reduce repeat incidents and standardize responses.
- Identified, triaged, and documented defects; partnered with engineering to reproduce issues and shorten time-to-resolution.
- Resolved customer inquiries with expert product guidance, improving CSAT and deflection of repeat tickets.
- Drove cross-functional improvements (service, QA, logistics) that streamlined service delivery and cut turnaround time 25%.
- Analyzed customer feedback and ticket data to surface root causes and prioritize fixes, contributing to a 20% reduction in downtime.
- Authored training guides and onboarding playbooks; enabled new hires to reach full productivity faster and raised process consistency.
- Calibrated and repaired biomedical equipment using approved procedures and analyzers (e.g., Fluke ESA620), maintaining safety and compliance.
Middle East and Africa (MEA) Customer Support and Sales Executive
Dentium co.
11.2021 - 08.2023
- Installed, tested, calibrated, and repaired equipment for 50+ healthcare facilities across the MEA region, ensuring safe adoption and uptime.
- Analyzed service and usage data to optimize visit planning/parts allocation, improving service efficiency.
- Managed inventory, sustaining 98% stock availability and on-time replenishment.
- Delivered multi-channel support (phone/email/remote/in filed), resolving 95% of inquiries within 24 hours and improving customer retention.
- Built and nurtured client and distributor relationships to drive renewals and expansion across assigned territories.
- Conducted market and competitor research to identify opportunities and inform regional go-to-market strategies.
- Led product presentations and hands-on demos for prospects, increasing engagement and accelerating deal progression.
Medical Consultant
Ilajak Medical
07.2021 - 11.2021
- Collaborated with interdisciplinary teams, achieving a 90% patient satisfaction rate.
- Offered expert guidance to patients, ensuring informed decision-making and satisfaction.
- Maintained patient confidentiality and compliance with medical regulations.
Biomedical Engineer Intern
Limon Kimya
11.2020 - 01.2021
- Trained physicians on new medical equipment, enhancing patient care delivery.
- Managed documentation and database entries with 100% accuracy.
- Prepared for events such as the 'Medical Expo,' attended by 5000+ healthcare professionals, fostering professional collaboration.
Education
Bachelor of Science - Biomedical Engineering
Karabük University
Karabük, Turkey02.2022
Skills
Customer relationship management (CRM)
Sales support
Customer support
Service delivery optimization
Healthcare device servicing
Equipment calibration
Equipment installation
Workflow management
Problem-solving
Team leadership
Strategic planning
Analytical decision-making
Qualitative and quantitative analysis
Regulatory safety compliance
Quality evaluation skills
Certification
Medical Devices Quality Management Systems ISO 13485: 2016, TSC Academy of Management Systems
Timeline
Calibration Certified, Kiwa
11-2024
Fluke Biomedical ESA620 Safety Analyzer, Netes
10-2024
After Sales Installation and Services Specialist
NephroCan Medical
08.2023 - Current
Middle East and Africa (MEA) Customer Support and Sales Executive
Dentium co.
11.2021 - 08.2023
Medical Consultant
Ilajak Medical
07.2021 - 11.2021
Biomedical Engineer Intern
Limon Kimya
11.2020 - 01.2021
Medical Devices Quality Management Systems ISO 13485: 2016, TSC Academy of Management Systems
03-2018
Efficiency Of Testing and Calibration Laboratories ISO/IEC 17025: 2017, TSC Academy of Management Systems
03-2018
Requirements For the Quality Laboratories ISO 15189: 2012, TSC Academy of Management Systems
03-2018
Bachelor of Science - Biomedical Engineering
Karabük University
Languages
Arabic (native language)
English (Fluent)
Turkish (Fluent)