Amirali Zeynali

• Guided and assisted Iranian tourists throughout their stay in Istanbul, ensuring a comfortable and enjoyable travel experience.
• Organized and managed various tours including city tours, island tours, shopping tours, and cultural activities.
• Handled hotel and sejour reservations, coordinating accommodation details according to guests’ needs and preferences.
• Provided information about historical sites, attractions, restaurants, and local culture in Istanbul.
• Coordinated transportation, tour schedules, and daily travel plans for tour groups.
• Assisted travelers with check-in procedures, transfers, and general travel arrangements.
• Maintained strong communication with travel agencies, hotels, and service providers.
• Ensured customer satisfaction by solving problems and responding quickly to guest requests.
• Provided customers with information about availability, pricing, and travel packages.
• Answered incoming calls in a friendly and professional manner, made recommendations, and guided conversations toward successful bookings.

• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Built personal relationships with guests to promote positive experiences.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.