Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Amir Salem
Open To Work

Amir Salem

Istanbul,34

Summary

Customer Support Agent experienced in addressing customer feedback and resolving issues effectively. Demonstrated strong stress and time management while collaborating with teams to achieve solutions. Thrived in fast-paced environments, adapting to last-minute changes and maintaining high standards of work quality under pressure.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

JojoBet
Istanbul
01.2024 - 02.2026
  • Assisted customers with inquiries via chat and email channels.
  • Provided fast, friendly, and knowledgeable service for routine questions and complaints, enhancing customer satisfaction.
  • Coordinated with departments to resolve complex customer concerns, ensuring timely and effective solutions.
  • Resolved technical issues using internal support tools and ticketing systems.
  • Investigated customer complaints regarding product quality or service rendered.
  • Collaborated with team members to streamline customer service processes, improving response times and resolution rates.

Education

Bachelor of Science - Physiotherapy And Rehabilitation

Fenerbahce University
Istanbul, Atasehir
04-2026

Skills

  • Customer service
  • Ticket management
  • Support ticket resolution
  • Complaint handling
  • Customer needs assessment
  • Online chat support
  • Email management
  • Service quality management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Decision-making
  • Stress management

Languages

English
Advanced (C1)
C1
Arabic
Native
Native
Turkish
Intermediate (B1)
B1
Persian
Elementary (A2)
A2

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$10/hr - $1000/hr

Timeline

Customer Support Specialist

JojoBet
01.2024 - 02.2026

Bachelor of Science - Physiotherapy And Rehabilitation

Fenerbahce University
Amir Salem