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Aminjon Fatoev
Front Desk Clerk
Ankara,06
Summary
Motivated receptionist with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable receptionist bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Restaurant Waiter
Old Swiss House
08.2024 - 10.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Receptionist
Treekos Suite Hotel
03.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Villa Siesta Hotel
09.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Hotel Front Desk Receptionist
Marin Yalikavak Hotel
06.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Education
No Degree - Computer Engineering
Ostim Teknik University
Turkey Ankara 04.2001 -
Skills
Service Quality
Order Taking
Table Setting
Food presentation
Cleanliness
VIP support
Calm Demeanor
Warm and Friendly
Software
Excel
Power point
Timeline
Restaurant Waiter
Old Swiss House
08.2024 - 10.2024
Receptionist
Treekos Suite Hotel
03.2023 - 08.2024
Front Desk Receptionist
Villa Siesta Hotel
09.2022 - 07.2023
Hotel Front Desk Receptionist
Marin Yalikavak Hotel
06.2021 - 08.2022
No Degree - Computer Engineering
Ostim Teknik University
04.2001 -