Amal Ustaoglu
Yalova,Turkey
Summary
Energetic and multilingual Flight Attendant with dynamic customer service , safety and service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. During my previous work history I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In brief, I am reliable, trust worthy, hard working and eager to learn and have a genuine interest in Travelling, PR and customer service.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
3
3
Language
Work History
English Teacher
Elmakurdu Kindergarten
Yalova
11.2020 - Current
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Planned coursework to introduce students to important literature.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Worked with administrators on behavioral issues to support needs of students.
- Kept classroom organized, clean and safe for students and visitors.
- Attended department meetings to develop and update course curricula.
- Supported student skill development in alignment with personal and academic goals.
Cabin crew
Emirates airlines
Dubai
02.2004 - 06.2008
- Performed general customer service and public relations
- Monitored the professionalism of inflight service delivery.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Executive secretary&international affairs assistant
Shorouk international
Cairo
04.2003 - 11.2003
- Performed general Office duties and administrative tasks
- Managed the internal and external mail function
- Scheduled clients appointments and maintained up to date client files
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Created and managed office systems to efficiently deal with documentation.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
- Answered high volume of phone calls and email inquiries.
- Translated documents and letters
- Provided phone calls support and internet searching.
Executive secretary
E.E.C, E.E
Cairo, Egypt
03.1998 - 01.2003
- Managed appointments and schedules
- Followed up the production with the factory
- Supported in the administrative duties with colleagues
- Managed the local and international clients calls and mails
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed and reviewed filing and office systems.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
Education
Bachelor of Arts - European Languages And Civilizations
Ain Shams University
08.1993 - 06.1997
Skills
COMPUTER SKILLS
Certification
Research Professor, Georgetown University,( unbreaking birth).
Timeline
English Teacher
Elmakurdu Kindergarten
11.2020 - Current
Cabin crew
Emirates airlines
02.2004 - 06.2008
Executive secretary&international affairs assistant
Shorouk international
04.2003 - 11.2003
Executive secretary
E.E.C, E.E
03.1998 - 01.2003
Bachelor of Arts - European Languages And Civilizations
Ain Shams University
08.1993 - 06.1997