Amal Ustaoglu
Yalova,Turkey
Summary
Energetic and multilingual Flight Attendant with dynamic customer service , safety and service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. During my previous work history I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In brief, I am reliable, trust worthy, hard working and eager to learn and have a genuine interest in Travelling, PR and customer service.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
3
3
Language
Work History
English Teacher
Elmakurdu Kindergarten
Yalova
11.2020 - Current
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Led interesting and diverse group activities to engage students in course material.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Planned coursework to introduce students to important literature.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Worked with administrators on behavioral issues to support needs of students.
- Kept classroom organized, clean and safe for students and visitors.
- Attended department meetings to develop and update course curricula.
- Supported student skill development in alignment with personal and academic goals.
Cabin crew
Emirates airlines
Dubai
02.2004 - 06.2008
- Performed general customer service and public relations
- Monitored the professionalism of inflight service delivery.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Executive secretary&international affairs assistant
Shorouk international
Cairo
04.2003 - 11.2003
- Performed general Office duties and administrative tasks
- Managed the internal and external mail function
- Scheduled clients appointments and maintained up to date client files
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Created and managed office systems to efficiently deal with documentation.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
- Answered high volume of phone calls and email inquiries.
- Translated documents and letters
- Provided phone calls support and internet searching.
Executive secretary
E.E.C, E.E
Cairo, Egypt
03.1998 - 01.2003
- Managed appointments and schedules
- Followed up the production with the factory
- Supported in the administrative duties with colleagues
- Managed the local and international clients calls and mails
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed and reviewed filing and office systems.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
Education
Bachelor of Arts - European Languages And Civilizations
Ain Shams University
08.1993 - 06.1997
Skills
COMPUTER SKILLSMicrosoft Word, Outlook Express, Microsoft Windows XP and MicrosoftOffice XP
Fluency in English
Fluency in Turkish
Fluent in Arabic
First aid training
Certification
Research Professor, Georgetown University,( unbreaking birth).
Timeline
English Teacher
Elmakurdu Kindergarten
11.2020 - Current
Cabin crew
Emirates airlines
02.2004 - 06.2008
Executive secretary&international affairs assistant
Shorouk international
04.2003 - 11.2003
Executive secretary
E.E.C, E.E
03.1998 - 01.2003
Bachelor of Arts - European Languages And Civilizations
Ain Shams University
08.1993 - 06.1997