Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amal Ustaoglu

Yalova,Turkey

Summary

Energetic and multilingual Flight Attendant with dynamic customer service , safety and service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. During my previous work history I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In brief, I am reliable, trust worthy, hard working and eager to learn and have a genuine interest in Travelling, PR and customer service.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
3
3
Language

Work History

English Teacher

Elmakurdu Kindergarten
Yalova
11.2020 - Current
  • Administered assessments and standardized tests to evaluate student progress.
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course material.
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework.
  • Planned coursework to introduce students to important literature.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Worked with administrators on behavioral issues to support needs of students.
  • Kept classroom organized, clean and safe for students and visitors.
  • Attended department meetings to develop and update course curricula.
  • Supported student skill development in alignment with personal and academic goals.

Cabin crew

Emirates airlines
Dubai
02.2004 - 06.2008
  • Performed general customer service and public relations
  • Monitored the professionalism of inflight service delivery.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Executive secretary&international affairs assistant

Shorouk international
Cairo
04.2003 - 11.2003
  • Performed general Office duties and administrative tasks
  • Managed the internal and external mail function
  • Scheduled clients appointments and maintained up to date client files
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Created and managed office systems to efficiently deal with documentation.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Wrote reports, executive summaries and newsletters.
  • Answered high volume of phone calls and email inquiries.
  • Translated documents and letters
  • Provided phone calls support and internet searching.

Executive secretary

E.E.C, E.E
Cairo, Egypt
03.1998 - 01.2003
  • Managed appointments and schedules
  • Followed up the production with the factory
  • Supported in the administrative duties with colleagues
  • Managed the local and international clients calls and mails
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed and reviewed filing and office systems.
  • Created and managed office systems to efficiently deal with documentation.
  • Worked with senior management to initiate new projects and assist in various processes.

Education

Bachelor of Arts - European Languages And Civilizations

Ain Shams University
08.1993 - 06.1997

Skills

COMPUTER SKILLS

Certification

Research Professor, Georgetown University,( unbreaking birth).

Timeline

English Teacher

Elmakurdu Kindergarten
11.2020 - Current

Cabin crew

Emirates airlines
02.2004 - 06.2008

Executive secretary&international affairs assistant

Shorouk international
04.2003 - 11.2003

Executive secretary

E.E.C, E.E
03.1998 - 01.2003

Bachelor of Arts - European Languages And Civilizations

Ain Shams University
08.1993 - 06.1997
Amal Ustaoglu