Alper Özdemir
GLOBAL ACCOUNTS TEAM LEADER
Buca
Summary
Experienced specialist with a passion for delivering outstanding service. Customer-oriented Account Manager with nearly 2 years of experience in sustaining customer satisfaction. Experienced in managing teams and markets with multiple languages and backgrounds. Certified English and literature teacher with 2 years in teaching middle and high school students.
Overview
10
10
years of professional experience
1
1
Language
Work History
Account Manager
SYVO
01.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Planned and executed website editorial schedule by collaborating with designers, web developers, marketing and sales staff.
Global Accounts Team Leader
Webhelp
03.2022 - 01.2025
- Wrote and presented business proposals to prospective clients
- Managed simultaneous projects on various clients’ accounts on a rolling basis
- Worked with multiple teams with various language groups and maintained high KPIs.
- Oversaw employee activities and created scheduling charts.
- Settled interpersonal issues between employees.
- Assigned tasks to team members and regularly conducted progress checks in order to meet deadlines and streamline project completion
Customer Service
Webhelp
10.2021 - 03.2022
- Resolved complaints with genuine and diplomatic style, offering compensation to retain customers.
- Communicated effectively with customers about orders to appropriately manage expectations.
- Educated customers about policies, item availability, and pricing.
- Handled basic enquiries with direct approach and escalated serious issues to higher-level assistance.
English Teacher
Cozum Kurumlari
10.2020 - 06.2021
- Prepared, drafted and presented lessons to students.
English Teacher
Gurcesme Kanuni Sultan Suleyman Anadolu Lisesi
12.2019 - 07.2020
- Allocated regular homework and marked work in line with school policies.
- Prepared, drafted and presented lessons to students.
- Evaluated the results of exams and contributed feedback on written and oral outputs.
Front Desk Stuff
Stop & Shop
06.2017 - 08.2017
- Made customers feel welcome by helping them find items.
- Worked with team members to complete daily and weekly shop routines.
- Delivered genuine, tailored and delightful service
Bellboy
Ocakoglu Hotel
07.2015 - 08.2015
- Prepared and presented room service to achieve a first-class guest experience.
- Greeted and built rapport with guests through a friendly, upbeat attitude.
- Provided flexible shift coverage to deliver consistent guest service and support company goals
Education
English Pedagogical Formation Certificate -
Dokuz Eylul University
01.2020
Bachelor's Degree - Faculty of Letters/American Culture and Literature
Ege University
07.2019
Skills
- Customer service
- Problem-Solving
- Teamwork
Timeline
Account Manager
SYVO
01.2025 - Current
Global Accounts Team Leader
Webhelp
03.2022 - 01.2025
Customer Service
Webhelp
10.2021 - 03.2022
English Teacher
Cozum Kurumlari
10.2020 - 06.2021
English Teacher
Gurcesme Kanuni Sultan Suleyman Anadolu Lisesi
12.2019 - 07.2020
Front Desk Stuff
Stop & Shop
06.2017 - 08.2017
Bellboy
Ocakoglu Hotel
07.2015 - 08.2015
Bachelor's Degree - Faculty of Letters/American Culture and Literature
Ege University
English Pedagogical Formation Certificate -
Dokuz Eylul University