Opera
Alper Yağcı
General Manager
Istanbul,34
Summary
Customer-oriented General Manager with 25ye ars of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
2
2
Languages
Work History
General Manager
Luxury Hotels & Resorts
11.2024 - Current
- Collaborated with department heads to streamline processes and improve overall operational efficiency.
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of services.
- Conducted regular performance evaluations, fostering a culture of accountability and continuous improvement.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Dedeman Hotels & International
01.2024 - 10.2024
- Developed and implemented strategic marketing initiatives to enhance brand visibility and revenue.
- Oversaw daily hotel operations, ensuring high service standards and guest satisfaction.
- Led cross-functional teams in executing operational improvements and enhancing guest experience.
- Analyzed financial reports to identify trends and optimize budget allocations across departments.
- Established training programs for staff, promoting professional development and service excellence.
General Manager
Ancere Thermal Resort & Spa
04.2022 - 01.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Hills Thermal Resort & Spa
08.2020 - 03.2022
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Coordinator
Travelshop Turkey – Tour Operator
09.2019 - 07.2020
- Coordinated itinerary planning to enhance travel experiences for clients.
- Streamlined communication between departments to improve operational efficiency.
- Developed and maintained relationships with vendors for seamless service delivery.
- Implemented feedback systems to ensure customer satisfaction and service quality.
- Assisted in the training of new staff on operational protocols and systems.
- Managed booking systems to optimize resource allocation and client engagement.
- Facilitated team meetings to align objectives and enhance collaboration across departments.
- Entered data, generated reports, and produced tracking documents.
General Manager
Marma Istanbul Asia Istanbul(5*)
09.2018 - 08.2019
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
General Manager
Bricks Hotel Istanbul(5*)
09.2016 - 09.2018
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operation Manager
Luxury Hotels
09.2014 - 08.2016
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented operational strategies to enhance efficiency and streamline processes.
- Managed cross-departmental collaboration to optimize resource allocation and workflow management.
- Led a team of managers, providing mentorship and fostering a culture of continuous improvement.
- Analyzed operational performance metrics to identify areas for enhancement and drive decision-making.
- Coordinated training programs to elevate staff competencies and service standards across the hotel.
- Established and maintained relationships with vendors to ensure quality service delivery and cost control.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
Reception Supervisor - Front Office, Reception, Cashiering
Ciragan Palace Hotel Kempinski, Istanbul(5*)
04.2007 - 09.2014
- Supervised daily front desk operations, ensuring seamless customer service and efficient communication.
- Trained and mentored staff on best practices in reception and administrative protocols.
- Implemented scheduling systems to optimize appointment management and resource allocation.
- Developed and maintained relationships with clients, improving guest satisfaction and retention.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
- Coordinated interdepartmental communication to enhance workflow and service delivery.
- Streamlined office procedures, enhancing overall operational efficiency and productivity.
Education
Master of Business - International Business
Marmara University
Istanbul 04.2001 -
Bachelor - Hospitality Management
Mugla University
Muğla 04.2001 -
High School Diploma -
M.I.M. Anatolian Hotel&Tourism
Istanbul04-2002
Skills
Experienced with Opera pms
Fidelio Suite 8 software expertise
Experience with Fidelio software
Microsystems development
Elektra V5 software expertise
Elektra property management
Hotel management
AmonRA knowledge base
Operational efficiency management
Project management
Customer relationship management
Operations management
Software
ElektraWeb
Micros
Sistem Otel
Timeline
General Manager
Luxury Hotels & Resorts
11.2024 - Current
General Manager
Dedeman Hotels & International
01.2024 - 10.2024
General Manager
Ancere Thermal Resort & Spa
04.2022 - 01.2024
General Manager
Hills Thermal Resort & Spa
08.2020 - 03.2022
Coordinator
Travelshop Turkey – Tour Operator
09.2019 - 07.2020
General Manager
Marma Istanbul Asia Istanbul(5*)
09.2018 - 08.2019
General Manager
Bricks Hotel Istanbul(5*)
09.2016 - 09.2018
Operation Manager
Luxury Hotels
09.2014 - 08.2016
Reception Supervisor - Front Office, Reception, Cashiering
Ciragan Palace Hotel Kempinski, Istanbul(5*)
04.2007 - 09.2014
Master of Business - International Business
Marmara University
04.2001 -
Bachelor - Hospitality Management
Mugla University
04.2001 -
High School Diploma -
M.I.M. Anatolian Hotel&Tourism
Languages
English
Turkish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Driving License - Category
B
Publications
Marmara University Master Project, Treatise of Financial Table Analysis in Accommodation Establishments & Financial Table Analysis of Ciragan Palace Hotel Kempinski, 2012-09-01
Hosted Buyer Workshop Organizations
- Bltm New Delhi, Mumbai B2B Workshops, New Delhi, Mumbai, Kolkata, Ahmedabad, INDIA, 2020
- Holylands B2B Workshops, Istanbul, İzmir, Aydın, Manisa, 2020
- Ace Of Mice 2020 B2B Workshop, Istanbul, 2020
- Ankara Tourism Expo B2B Workshop, Ankara, 2019
- Cappadocia B2B Workshop, Nevşehir, 2019
Pre Opening - Renovating Hotels
- Pereira Hotel (4 *) Samsun, 2025
- Rest by Dedeman (4*) Karabük, 2024
- Marma Hotel Istanbul Asia, Istanbul, 2019
- Bricks Hotel Istanbul, Istanbul, 2017
- Veyron Hotel & Spa (4) Istanbul, 2015
- Galata Grace, Istanbul, 2014
Personal Information
- Date of Birth: 24 Jul 1984
- Nationality: Türkiye
- Driving License: B
- Marital Status: Married (2014)
Driving License - Category
B
Publications
Marmara University Master Project, Treatise of Financial Table Analysis in Accommodation Establishments & Financial Table Analysis of Ciragan Palace Hotel Kempinski, 2012-09-01
Hosted Buyer Workshop Organizations
- Bltm New Delhi, Mumbai B2B Workshops, New Delhi, Mumbai, Kolkata, Ahmedabad, INDIA, 2020
- Holylands B2B Workshops, Istanbul, İzmir, Aydın, Manisa, 2020
- Ace Of Mice 2020 B2B Workshop, Istanbul, 2020
- Ankara Tourism Expo B2B Workshop, Ankara, 2019
- Cappadocia B2B Workshop, Nevşehir, 2019
Pre Opening - Renovating Hotels
- Pereira Hotel (4 *) Samsun, 2025
- Rest by Dedeman (4*) Karabük, 2024
- Marma Hotel Istanbul Asia, Istanbul, 2019
- Bricks Hotel Istanbul, Istanbul, 2017
- Veyron Hotel & Spa (4) Istanbul, 2015
- Galata Grace, Istanbul, 2014