Opera
Alper Yağcı
General Manager
Istanbul,34
Summary
Customer-oriented General Manager with 25ye ars of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
2
2
Languages
Work History
General Manager
Luxury Hotels & Resorts
11.2024 - Current
- Collaborated with department heads to streamline processes and improve overall operational efficiency.
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of services.
- Conducted regular performance evaluations, fostering a culture of accountability and continuous improvement.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Dedeman Hotels & International
01.2024 - 10.2024
- Developed and implemented strategic marketing initiatives to enhance brand visibility and revenue.
- Oversaw daily hotel operations, ensuring high service standards and guest satisfaction.
- Led cross-functional teams in executing operational improvements and enhancing guest experience.
- Analyzed financial reports to identify trends and optimize budget allocations across departments.
- Established training programs for staff, promoting professional development and service excellence.
General Manager
Ancere Thermal Resort & Spa
04.2022 - 01.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Hills Thermal Resort & Spa
08.2020 - 03.2022
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Coordinator
Travelshop Turkey – Tour Operator
09.2019 - 07.2020
- Coordinated itinerary planning to enhance travel experiences for clients.
- Streamlined communication between departments to improve operational efficiency.
- Developed and maintained relationships with vendors for seamless service delivery.
- Implemented feedback systems to ensure customer satisfaction and service quality.
- Assisted in the training of new staff on operational protocols and systems.
- Managed booking systems to optimize resource allocation and client engagement.
- Facilitated team meetings to align objectives and enhance collaboration across departments.
- Entered data, generated reports, and produced tracking documents.
General Manager
Marma Istanbul Asia Istanbul(5*)
09.2018 - 08.2019
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
General Manager
Bricks Hotel Istanbul(5*)
09.2016 - 09.2018
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operation Manager
Luxury Hotels
09.2014 - 08.2016
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented operational strategies to enhance efficiency and streamline processes.
- Managed cross-departmental collaboration to optimize resource allocation and workflow management.
- Led a team of managers, providing mentorship and fostering a culture of continuous improvement.
- Analyzed operational performance metrics to identify areas for enhancement and drive decision-making.
- Coordinated training programs to elevate staff competencies and service standards across the hotel.
- Established and maintained relationships with vendors to ensure quality service delivery and cost control.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
Reception Supervisor - Front Office, Reception, Cashiering
Ciragan Palace Hotel Kempinski, Istanbul(5*)
04.2007 - 09.2014
- Supervised daily front desk operations, ensuring seamless customer service and efficient communication.
- Trained and mentored staff on best practices in reception and administrative protocols.
- Implemented scheduling systems to optimize appointment management and resource allocation.
- Developed and maintained relationships with clients, improving guest satisfaction and retention.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
- Coordinated interdepartmental communication to enhance workflow and service delivery.
- Streamlined office procedures, enhancing overall operational efficiency and productivity.
Education
Master of Business - International Business
Marmara University
Istanbul 04.2001 -
Bachelor - Hospitality Management
Mugla University
Muğla 04.2001 -
High School Diploma -
M.I.M. Anatolian Hotel&Tourism
Istanbul04-2002
Skills
Software
ElektraWeb
Micros
Sistem Otel
Timeline
General Manager
Luxury Hotels & Resorts
11.2024 - Current
General Manager
Dedeman Hotels & International
01.2024 - 10.2024
General Manager
Ancere Thermal Resort & Spa
04.2022 - 01.2024
General Manager
Hills Thermal Resort & Spa
08.2020 - 03.2022
Coordinator
Travelshop Turkey – Tour Operator
09.2019 - 07.2020
General Manager
Marma Istanbul Asia Istanbul(5*)
09.2018 - 08.2019
General Manager
Bricks Hotel Istanbul(5*)
09.2016 - 09.2018
Operation Manager
Luxury Hotels
09.2014 - 08.2016
Reception Supervisor - Front Office, Reception, Cashiering
Ciragan Palace Hotel Kempinski, Istanbul(5*)
04.2007 - 09.2014
Master of Business - International Business
Marmara University
04.2001 -
Bachelor - Hospitality Management
Mugla University
04.2001 -
High School Diploma -
M.I.M. Anatolian Hotel&Tourism
Languages
English
Turkish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Driving License - Category
B
Publications
Marmara University Master Project, Treatise of Financial Table Analysis in Accommodation Establishments & Financial Table Analysis of Ciragan Palace Hotel Kempinski, 2012-09-01
Hosted Buyer Workshop Organizations
- Bltm New Delhi, Mumbai B2B Workshops, New Delhi, Mumbai, Kolkata, Ahmedabad, INDIA, 2020
- Holylands B2B Workshops, Istanbul, İzmir, Aydın, Manisa, 2020
- Ace Of Mice 2020 B2B Workshop, Istanbul, 2020
- Ankara Tourism Expo B2B Workshop, Ankara, 2019
- Cappadocia B2B Workshop, Nevşehir, 2019
Pre Opening - Renovating Hotels
- Pereira Hotel (4 *) Samsun, 2025
- Rest by Dedeman (4*) Karabük, 2024
- Marma Hotel Istanbul Asia, Istanbul, 2019
- Bricks Hotel Istanbul, Istanbul, 2017
- Veyron Hotel & Spa (4) Istanbul, 2015
- Galata Grace, Istanbul, 2014
Personal Information
- Date of Birth: 24 Jul 1984
- Nationality: Türkiye
- Driving License: B
- Marital Status: Married (2014)
Driving License - Category
B
Publications
Marmara University Master Project, Treatise of Financial Table Analysis in Accommodation Establishments & Financial Table Analysis of Ciragan Palace Hotel Kempinski, 2012-09-01
Hosted Buyer Workshop Organizations
- Bltm New Delhi, Mumbai B2B Workshops, New Delhi, Mumbai, Kolkata, Ahmedabad, INDIA, 2020
- Holylands B2B Workshops, Istanbul, İzmir, Aydın, Manisa, 2020
- Ace Of Mice 2020 B2B Workshop, Istanbul, 2020
- Ankara Tourism Expo B2B Workshop, Ankara, 2019
- Cappadocia B2B Workshop, Nevşehir, 2019
Pre Opening - Renovating Hotels
- Pereira Hotel (4 *) Samsun, 2025
- Rest by Dedeman (4*) Karabük, 2024
- Marma Hotel Istanbul Asia, Istanbul, 2019
- Bricks Hotel Istanbul, Istanbul, 2017
- Veyron Hotel & Spa (4) Istanbul, 2015
- Galata Grace, Istanbul, 2014