Alper Galimane

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Managed a team of sales professionals to exceed quarterly digital sales goals and targets.
• Implemented data-driven decision-making processes to optimize digital sales strategies based on analytics insights.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Promoted a positive work environment by recognizing outstanding staff achievements regularly.

*Responsible person on vessel capacity/allocation management for 5 countries (Ukraine, Romania, Georgia, Bulgaria, Turkey).

*Purpose on position is;

"Coordination of vessel reconciliation and capacity tasks with stakeholders; Improve cargo readiness, downfall control process to ensure vessel utilisation and focal point for vessel stowage and planning department, escalation point for countries for capacity/cargo related issues.

Main respnsibilities are;

•Stakeholder coordination between CS FO, GSC&LOC, Trade Capacity •Allocation management including vessel utilization and downfall management

•Cargo readiness follow up with countries

•Transport plan changes follow up – contingency/rolling, capacity forecast, preplanning, units left behind – to insure proactive communication with clients

•Roll & Capacity Management; advisory management

•Coordination on longstanding follow up – export/import/transit ports •Follow up with Customer Service department on performance for pending tasks

•Coordination with countries on problematic areas, improvement initiatives & assist countries regarding SOP, new processes, guidance for expectation setting on capacity/allocation issues.

The main responsibilities on customer service department was;

*Manages the end to end shipment process in compliance with all company procedures

*Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders

*Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.