ALPER DENİZER
Avcılar/Istanbul
Summary
Highly motivated sales and marketing professional with over 11 years of experience in sales,tourism, and customer service.
Demonstrated success in surpassing revenue targets, nurturing client relationships, and fostering team collaboration. Specializing in sales for the Arabian Gulf region,possessing a strong ability to conduct comprehensive market research, identifying key sales opportunities, understanding customer needs, and staying informed about industry trends. Proficient in Zoho CRM, effectively managing customer relationships and contribute valuable insights for future strategies. Fluent in Arabic, English, Turkish, and currently learning German,bringing strong communication skills and cultural adaptability.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Senior Sales Executive
FARAH TOURISM
01.2023 - Current
- Managed complex sales cycles, navigating various decision-makers within the company to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Exceeded sales targets by effectively managing diverse portfolio of products and services.
- Participated in trade shows and conferences aimed at increasing brand awareness among potential clients and industry peers alike.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Real Estate Sales Consultant
IMTILAK REAL ESTATE
11.2020 - 12.2021
- Increased referrals by consistently providing exceptional service and maintaining strong client relationships.
- Assisted clients to make sound property-purchasing decisions.
- Provided ongoing support to clients after closing, ensuring positive overall experience from start to finish.
- Negotiated favorable contract terms to secure deals that benefited both buyers and sellers.
- Built strong relationships with fellow real estate professionals, fostering collaboration.
- Enhanced client satisfaction through personalized consultations and tailored property recommendations.
- Maintained up-to-date knowledge of local real estate trends, enabling informed decisions on pricing strategies and market positioning.
- Communicated with legal counsel to prepare sale and lease documents.
- Maintained extensive database of all properties for sale.
- Professional use of ZOHO CRM software.
- Consistently ranked among top-performing agents due to exceptional negotiation skills and dedication to customer service excellence.
Exhibition Assistant
CNR HOLDING
07.2020 - 11.2020
- Worked on arranging,preparing and organizing the world's first cyber exhibition during the pandemic period between Latin American companies and Turkish companies.
- Worked on processing data from customers and visitors of our previous exhibitions and organized it in the best way to promote future exhibitions.
- Worked on expanding clients portfolio specially in the Gulf region.
- Contributed to increased attendance at exhibitions by actively promoting events through social media channels.
- Attracting new business through activities such as cold-calling, networking and meeting with potential clients.
Customer Service Representative
COMPETENCE CALL CENTER
01.2020 - 07.2020
- Responded to customer inquiries coming through Whatsapp, online chat, telephone calls, and solved their problems
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Met all customer call guidelines including service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Sales Representative
FARAH TOURISM
11.2014 - 12.2018
- Presented, promoted and sold products/services using solid arguments to existing and prospective clients.
- Established, developed and maintained positive business and customer relationships to ensure future sales.
- Resolved customer related issues efficiently maintaining high-quality service.
- Maintained routine and after-service communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Achieved and consistently exceeded revenue targets through product and service promotion.
- Achieved all sales goals for 4 years consistently.
- Supplied management with reports on customer needs, problems, interests and feedbacks, competitive activities, and potential for new products and services
- Trained and mentored 5 new sales representatives.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Digital Marketing Assistant
FARAH TOURISM
09.2013 - 11.2014
- Composed and posted online content in three languages for the company's social media pages and website.
- Developed paid ads on social media platforms, achieving high reach.
- Managed and monitored the company's social media platforms, communicating with customers and replying to inquiries and comments.
- Improved the speed of responding on social media platforms increasing customer satisfaction.
- Communicate directly with clients and encourage trusting relationships.
Education
Computer Engineering -
İstanbul University
Istanbul, TurkeyHigh School Diploma -
Aleppo American College
Aleppo, Syria 04.2001 -
Skills
Excellent communication and interpersonal skills
Additional Information
Date of birth: 15/09/1992
Nationality: Turkish
References
- Mr.Şekip Kırk, General Manager at FARAH TOURISM, +90506 641 17 82 sekip@farahtour.com
- Mrs.Duygu Aktürk, Contract Manager at FARAH TOURISM, +90534 468 64 73
- Mrs.Hacer Tolun, Call Center Manager at CNR EXPO , +90533 724 20 67
- Dr.Abdulrahman Alhammad, CEO at IMTILAK GROUP, +90505 034 14 31
Timeline
Senior Sales Executive
FARAH TOURISM
01.2023 - Current
Real Estate Sales Consultant
IMTILAK REAL ESTATE
11.2020 - 12.2021
Exhibition Assistant
CNR HOLDING
07.2020 - 11.2020
Customer Service Representative
COMPETENCE CALL CENTER
01.2020 - 07.2020
Customer Sales Representative
FARAH TOURISM
11.2014 - 12.2018
Digital Marketing Assistant
FARAH TOURISM
09.2013 - 11.2014
High School Diploma -
Aleppo American College
04.2001 -
Computer Engineering -
İstanbul University