Alp Çalış

Self-employed

05.2013 - Current

Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
Planned and executed efficient tour routes by using maps and other navigational tools.
Developed engaging and informative scripts, guiding tour members through attractions.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Demonstrated superior professionalism while interacting with customers and vendors.
Built personal relationships with guests to promote positive experiences.
Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Established positive relationships with tour members through fun and engaging conversation.
Collected and deposited payments from guests.
Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.