Alp Çalış
Tourist Guide
Istanbul,34
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Tourist Guide
Self-employed
05.2013 - Current
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Built personal relationships with guests to promote positive experiences.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Established positive relationships with tour members through fun and engaging conversation.
- Collected and deposited payments from guests.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Education
Bachelor's Degree - Accommodation Management
Anadolu University
Eskişehir, Turkey 04.2001 -
Associate Degree - Tourist Guidance
Marmara University
Istanbul, Turkey 04.2001 -
Skills
Creative Solutions
Event Planning
Equipment Inspection
Professionalism
Art and Architecture Appreciation
Time Management
Problem-solving Aptitude
Active Listening
Social Perceptiveness
Staff Guidance
Baggage Assistance
Customer Engagement
Timeline
Tourist Guide
Self-employed
05.2013 - Current
Bachelor's Degree - Accommodation Management
Anadolu University
04.2001 -
Associate Degree - Tourist Guidance
Marmara University
04.2001 -