Almas Ben Hammadou
Coordinator Manager
Istanbul,34
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Coordinating Supervisor
Manager,supervisor
Istanbul , Türkiye
01.2023 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Trained new hires on company policies and procedures ensuring a smooth onboarding experience.
- Championed change initiatives that fostered innovation, adaptability, and continuous improvement within the organization.
- Oversaw the successful completion of multiple projects simultaneously, demonstrating exceptional multitasking abilities.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined communication among staff members for improved project coordination and reduced misunderstandings.
- Conducted thorough risk assessments to mitigate potential issues before they arose, minimizing disruptions in operations or project timelines.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Spearheaded process improvements that led to increased efficiencies in daily operations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced operational costs with strategic budgeting and resource allocation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Coordinator of Member Engagement
Agro-alimentaire
Bamako , Mali
08.2023 - 12.2023
- Managed member relationships by resolving problems.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Worked closely with marketing teams to develop targeted campaigns aimed at attracting new members from diverse backgrounds.
- Monitored budgetary constraints when planning events or initiatives so as not to exceed allocated funds while maximizing results.
- Managed the creation and distribution of monthly newsletters, keeping members informed of upcoming events and opportunities.
- Implemented and maintained internal controls to protect financial assets.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Used multiple information systems to analyze interactions and deliver detailed results.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Projected enthusiasm, courteousness, and confidence while conducting member transactions.
- Strengthened relationships with members through regular communication and personalized support.
- Analyzed membership data to identify trends, informing strategic planning efforts for future initiatives.
- Identified members' needs and matched to product or service in best interest.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Negotiated and executed contracts on behalf of department.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Telesales Executive
Sante Health Systems
Istanbul , Türkiye
12.2021 - 10.2022
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Attained $Amount in sales targets on monthly basis.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Played an active role in team meetings by contributing valuable insights from personal experience in the field.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Made average of Number outbound and inbound calls per day.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
Education
M2 En Droit Bancaire Et Financier - Droit
Faculté De Droit , Tunisie
Sfax - Tunis 09.2015 - 03.2019
Skills
Task Delegation
Workload prioritization
Meeting facilitation
Employee Motivation
Staff Management
Business Administration
Customer Service
Employee Development
Schedule Management
Business Development
Hiring and Training
Good Judgment
Adaptability
Time management abilities
Multitasking Abilities
Professional Demeanor
Negotiation
Staff Development
Team building
Written Communication
Shift Scheduling
Performance Tracking and Evaluation
Problem-solving aptitude
Lead Generation
Employee Coaching and Mentoring
Self Motivation
Schedule oversight
Timeline
Coordinator of Member Engagement
Agro-alimentaire
08.2023 - 12.2023
Coordinating Supervisor
Manager,supervisor
01.2023 - Current
Telesales Executive
Sante Health Systems
12.2021 - 10.2022
M2 En Droit Bancaire Et Financier - Droit
Faculté De Droit , Tunisie
09.2015 - 03.2019