Alina Zhanuzakova

Highly motivated and detail-oriented professional with a strong background in customer-facing roles, now aiming to transition into the field of Customer Experience Auditing. Skilled in communication, problem-solving, and understanding customer needs.

Welcoming guests as they arrive, escorting them to their tables, and providing menus.
Listening attentively to customers’ food and beverage preferences, making recommendations if necessary, and accurately recording orders.
Ensuring that orders are delivered promptly and accurately to the correct tables, and notifying customers of any specials or substitutions.

Keeping dining areas clean and organized, including wiping down tables, resetting place settings, and assisting with general tidying.
Communicating orders to the kitchen, ensuring that food is prepared correctly and in a timely manner, and relaying any special requests or dietary restrictions.

Following restaurant policies and procedures regarding service standards.
Having a thorough understanding of the menu, including ingredients, preparation methods, and any specials or promotions, in order to make recommendations, answer questions, and provide information to guests accurately.