* Duties

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Duties

Summary

This position is in the Southwestern Region on the Coconino National Forest. Duty station is located in Flagstaff, AZ.

The primary purpose of the position is the dissemination of information and interpretative assistance to the public through various means.

For additional information about the duties of this position, please contact Brady Smith at 928-527-3490 or brady.smith@usda.gov.

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Responsibilities

* Greet visitors, answer questions, help them location items, and provide advice or recommendations.
* Ensures the information desk at the reception area or visitor center is covered at all times; answers phones and radios.
* Arranges, varies or changes informational interpretive displays in the visitor center to coincide with the season changes and unit program emphases.
* Plans and presents interpretive talks and programs for visitors, local schools, and other groups.
* Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.
* Responds to and directs web and email inquiries to the appropriate personnel.
* Works with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website.
* Serves as the Collection Officer to sell and collect monies for forest timber permits and other items, such as maps and passes.
* Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment as interpretive aids for presentations.

Travel Required

Occasional travel - Occasional travel with overnight lodging may be required for meetings, training, workshops, and field/site visits.

Supervisory status

No

Promotion Potential

None


* Job family (Series)

1001 General Arts And Information


* Requirements

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Requirements

Conditions of Employment

* You must be a US Citizen or US National.
* Males born after 12/31/1959 must be Selective Service registered or exempt.
* Subject to satisfactory adjudication of background investigation and/or fingerprint check.
* Successful completion of one year probationary period, unless previously served.
* Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
* Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the date the certificate of eligible candidates is issued. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-05 level: Applicants must have one year of specialized experience equivalent to at least the GS-04 grade level; OR a bachelor's degree or 4 years of successfully completed education above high school; OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of specialized experience could include: Greet visitors, respond to visitor inquiries, and account for collected monies using computer programs and records; plan and present interpretive talks and programs for visitors, local schools, and other groups; perform clerical duties, including mail and package delivery, assist with scheduling of conference rooms, and operating audio/visual equipment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Visitor Services Information Assistant

Social and Human Service Assistants (21-1093.00)

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