Alican Karakurt
Istanbul
Summary
Collaborative Service Representative and engineer experienced in resolving customer concerns and troubleshooting. Offering 8 years of engineering and a deep understanding of Airline/Aviation Industry.
Overview
8
8
years of professional experience
Work History
Service Representative
Rolls-Royce
05.2020 - Current
- Conduct 24/7 deployed operational fleet and service delivery support for Rolls-Royce Civil Aerospace customers in the region (Turkey, Israel, and Central Asia) mainly for A330/A350 and B787 engines.
- Develop and foster a close working relationship with the customer at all levels and advocate on behalf of customer within Rolls-Royce.
- Execute and resolve issues of customers, with responsibility for first line problem resolution and relationship management.
- Work cross functionally with in-region support teams to deliver engineering/commercial/supply chain solutions.
- Report operational statistics and proactively identify in-service issues.
- Integrate with globally positioned overhaul/ project/ lease/ maintenance/ supplier teams by coordinating different team members to execute solutions to the customers.
- Introduce experience-driven feedback and process improvements for global Airline Support Team community.
- Gather customer input on business forecasts, fleet plans and shop visit plans.
- Analyze feedback on and help develop innovate online tools to improve delivery of Rolls-Royce services.
Technical Support Engineer
Turkish Airlines Technic
04.2015 - 03.2020
- Developed as support engineer to Maintenance Control Center for troubleshooting and to help solving AOG system issues for several different ATA chapters (Fuel, Hydraulic systems or Landing Gear etc.).
- Analyzed repetitive aircraft defects and faults, technical delays of Turkish Airlines Fleet (A320/330 and B737/777/787) for possible root cause to identify troubleshooting methods needed for quick remediation by using OEM tools such AHM/AIRMAN.
- Responded to technical concerns/queries raised by MCC/Planning and other stakeholders urgently and effectively devised solutions.
- Read and understood manufacturer documentation, EASA/FAA directives and technical schematics.
- Implemented flexible hours; night, weekend, and holiday shifts.
- Initiated and managed optimization project for aircraft regular checks and task cards with planning and maintenance teams that resulted with more than %20 maintenance slot decrease.
- Coordinated the delivery of MSN1722 A330F from Airbus Delivery Centre by completing all the necessary ground checks/inspections along with documentation review.
Education
Bachelor Of Science - Astronautical Engineering
01.2015
Bachelor of Science - Aerospace Engineering
09.2013
Erasmus Exchange for one semester (Feb 2013 - Sep 2013)
Skills
- Civil Aviation
- Reliability
- Maintenance Control Center
- Root cause analysis
- Airworthiness
- Aircraft Maintenance
- Aircraft systems and engines
- Airline operation
- Customer satisfaction
- Troubleshooting and resolving issues
Software
Trax, Python (Basic), MS Excel
Timeline
Service Representative - Rolls-Royce
05.2020 - Current
Technical Support Engineer - Turkish Airlines Technic
04.2015 - 03.2020
Istanbul Technical University - Bachelor Of Science, Astronautical Engineering
Technische Universitaet Muenchen - Bachelor of Science, Aerospace Engineering