Summary
Overview
Work History
Education
Skills
Software
Timeline
Alican Karakurt

Alican Karakurt

Istanbul

Summary

Collaborative Service Representative and engineer experienced in resolving customer concerns and troubleshooting. Offering 8 years of engineering and a deep understanding of Airline/Aviation Industry.

Overview

8
8
years of professional experience

Work History

Service Representative

Rolls-Royce
05.2020 - Current
  • Conduct 24/7 deployed operational fleet and service delivery support for Rolls-Royce Civil Aerospace customers in the region (Turkey, Israel, and Central Asia) mainly for A330/A350 and B787 engines.
  • Develop and foster a close working relationship with the customer at all levels and advocate on behalf of customer within Rolls-Royce.
  • Execute and resolve issues of customers, with responsibility for first line problem resolution and relationship management.
  • Work cross functionally with in-region support teams to deliver engineering/commercial/supply chain solutions.
  • Report operational statistics and proactively identify in-service issues.
  • Integrate with globally positioned overhaul/ project/ lease/ maintenance/ supplier teams by coordinating different team members to execute solutions to the customers.
  • Introduce experience-driven feedback and process improvements for global Airline Support Team community.
  • Gather customer input on business forecasts, fleet plans and shop visit plans.
  • Analyze feedback on and help develop innovate online tools to improve delivery of Rolls-Royce services.

Technical Support Engineer

Turkish Airlines Technic
04.2015 - 03.2020
  • Developed as support engineer to Maintenance Control Center for troubleshooting and to help solving AOG system issues for several different ATA chapters (Fuel, Hydraulic systems or Landing Gear etc.).
  • Analyzed repetitive aircraft defects and faults, technical delays of Turkish Airlines Fleet (A320/330 and B737/777/787) for possible root cause to identify troubleshooting methods needed for quick remediation by using OEM tools such AHM/AIRMAN.
  • Responded to technical concerns/queries raised by MCC/Planning and other stakeholders urgently and effectively devised solutions.
  • Read and understood manufacturer documentation, EASA/FAA directives and technical schematics.
  • Implemented flexible hours; night, weekend, and holiday shifts.
  • Initiated and managed optimization project for aircraft regular checks and task cards with planning and maintenance teams that resulted with more than %20 maintenance slot decrease.
  • Coordinated the delivery of MSN1722 A330F from Airbus Delivery Centre by completing all the necessary ground checks/inspections along with documentation review.

Education

Bachelor Of Science - Astronautical Engineering

Istanbul Technical University, Istanbul
01.2015

Bachelor of Science - Aerospace Engineering

Technische Universitaet Muenchen, Munich
09.2013

Erasmus Exchange for one semester (Feb 2013 - Sep 2013)

Skills

  • Civil Aviation
  • Reliability
  • Maintenance Control Center
  • Root cause analysis
  • Airworthiness
  • Aircraft Maintenance
  • Aircraft systems and engines
  • Airline operation
  • Customer satisfaction
  • Troubleshooting and resolving issues

Software

Trax, Python (Basic), MS Excel

Timeline

Service Representative - Rolls-Royce
05.2020 - Current
Technical Support Engineer - Turkish Airlines Technic
04.2015 - 03.2020
Istanbul Technical University - Bachelor Of Science, Astronautical Engineering
Technische Universitaet Muenchen - Bachelor of Science, Aerospace Engineering
Alican Karakurt