Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Ali A. S.  Garadah

Ali A. S. Garadah

Customer Service
Istanbul,34

Summary

Knowledgeable professional with a background in video game prototypes and development. A driven Game Developer known for reporting on the design process to the appropriate stakeholders and debugging new and existing projects. Robust experience in creating games while working both in a team and individually. Achieves intended concepts according to project requirements by utilizing diverse technology resources. Poised and committed in listening carefully to critiques and requests, incorporating feedback and boosting project outcomes to surpass expectations.

Overview

1
1
years of professional experience

Work History

Games Designer

Roblox
01.2020 - Current
  • Optimized level designs for improved gameplay flow and challenge balance.
  • Enhanced player experience by designing innovative game mechanics and systems.
  • Managed scope effectively by prioritizing essential tasks within tight deadlines and resource limitations.
  • Collaborated with cross-functional teams to develop engaging game content and storylines.
  • Mentored junior designers, providing guidance on best practices in game design principles and techniques.

Customer Service Representative

.
Istanbul
06.2023 - 06.2024
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor Of Architecture - Designer

Istanbul Gelişim University
Istanbul

Skills

Building Design

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

.
06.2023 - 06.2024

Games Designer

Roblox
01.2020 - Current

Bachelor Of Architecture - Designer

Istanbul Gelişim University
Ali A. S. GaradahCustomer Service