Ali A. S. Garadah
Customer Service
Istanbul,34
Summary
Knowledgeable professional with a background in video game prototypes and development. A driven Game Developer known for reporting on the design process to the appropriate stakeholders and debugging new and existing projects. Robust experience in creating games while working both in a team and individually. Achieves intended concepts according to project requirements by utilizing diverse technology resources. Poised and committed in listening carefully to critiques and requests, incorporating feedback and boosting project outcomes to surpass expectations.
Overview
1
1
years of professional experience
Work History
Games Designer
Roblox
01.2020 - Current
- Optimized level designs for improved gameplay flow and challenge balance.
- Enhanced player experience by designing innovative game mechanics and systems.
- Managed scope effectively by prioritizing essential tasks within tight deadlines and resource limitations.
- Collaborated with cross-functional teams to develop engaging game content and storylines.
- Mentored junior designers, providing guidance on best practices in game design principles and techniques.
Customer Service Representative
.
Istanbul
06.2023 - 06.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Architecture - Designer
Istanbul Gelişim University
IstanbulSkills
Building Design
Automated unit testing
Gaming design
Effective communication
Layout management
Problem-Solving
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
.
06.2023 - 06.2024
Games Designer
Roblox
01.2020 - Current
Bachelor Of Architecture - Designer
Istanbul Gelişim University