Ali Zade Ebrahim
Marmaris,48
Summary
Hospitality worker with 10+ years’ experience and a BA in Hospitality Management. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Responsible, knowledgeable, technically savvy, and perfectly suited for Three Seasons Charleston’s open Hotel Front Desk Manager job
Overview
16
16
years of professional experience
Work History
Noor Hotel
Receptionist
01.2009 - 01.2011
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Reception Manager
Mahya Hotel
01.2011 - 01.2014
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
Head of the Supervision Security Unit
Golden Palace 5 Star Hotel
01.2014 - 01.2016
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Hotel Night Auditor . Reservation Maneger
Ghasr Firooze
01.2016 - 01.2019
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
Hotel Night Auditor
Grand Aygun
01.2019 - 01.2022
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Developed and maintained positive relationships with guests for satisfaction.
Hotel Night Auditor
Maxrmax Ltd
01.2022 - Current
- Entered and updated sensitive customer information during check-ins and room changes.
- Monitored staff performance and provided feedback and guidance.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Science - Hospitality Management
Azad Univercity
Mashhad Iran01.2002
Skills
- Property Management Systems
- Microsoft Office
- Reservation Management
- Strong communication and interpersonal skills
- Adaptability and flexibility
- Attention to detail and organization
Customer Relationship Managemen
Team Leadership and Managemen
- Ability to work under pressure
Languages
Persian
Native language
English
Upper intermediate
B2
German
Intermediate
B1
Turkish
Advanced
C1
Timeline
Hotel Night Auditor
Maxrmax Ltd
01.2022 - Current
Hotel Night Auditor
Grand Aygun
01.2019 - 01.2022
Hotel Night Auditor . Reservation Maneger
Ghasr Firooze
01.2016 - 01.2019
Head of the Supervision Security Unit
Golden Palace 5 Star Hotel
01.2014 - 01.2016
Reception Manager
Mahya Hotel
01.2011 - 01.2014
Noor Hotel
Receptionist
01.2009 - 01.2011
Bachelor of Science - Hospitality Management
Azad Univercity