Ali Usakli
Store Manager And Personnel Director
Antalya
Summary
With my 5 years of experience in Human Resources in Moscow, I have specialized in talent management, employee engagement and organizational development. With my effective workforce planning and leadership skills, I have successfully fulfilled my human resources role, which is necessary for companies to achieve their goals. Helping employees maximize their potential has been a priority for me. I have a total of 10 years of experience in administrative affairs and operations departments.
And dynamic sales consultant with a proven track record at CİTROEN, excelling in customer relationship management and persuasive communication. Enhanced dealership revenue through effective sales strategies and personalized consultations, while fostering high customer satisfaction. Skilled in CRM proficiency and adept at building lasting relationships, driving success in competitive environments.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Sales Consultant
CİTROEN
07.2024 - Current
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
General Coordinator
ANTTEQ Construction Er Er Tauer
01.2019 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Operations Officer
Turksih Ground Service
07.2012 - 02.2016
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Optimized business processes to foster operational efficiency.
- Coordinated closely with airport authorities to obtain necessary permits and clearances for flights, avoiding costly fines or penalties.
- Provided comprehensive pre-flight briefings to pilots, covering weather conditions, route planning, fuel management, and potential hazards.
- Assisted in the successful onboarding of new Flight Operations Officers through thorough training and mentorship programs.
- Ensured timely dissemination of critical information to relevant parties during irregular operations or emergency situations.
Education
High School Diploma -
Açıköğretim Lisesi
Antalya, Turkey 04.2001 -
Skills
Time management
Timeline
Sales Consultant
CİTROEN
07.2024 - Current
General Coordinator
ANTTEQ Construction Er Er Tauer
01.2019 - 01.2024
Operations Officer
Turksih Ground Service
07.2012 - 02.2016
High School Diploma -
Açıköğretim Lisesi
04.2001 -