Summary
Overview
Work History
Education
Skills
Timeline
Ali Çağrı Sarak

Ali Çağrı Sarak

Operation Monitoring And Development Manager

Summary

My extensive experience in operation management and team leadership has enabled me to develop strong crisis management and problem-solving skills. I am confident in my ability to identify and address challenges while maintaining a focus on achieving optimal outcomes. I have demonstrated expertise in developing and implementing efficient processes, driving operational excellence, and delivering exceptional customer experiences.

I am a strategic thinker with a proven track record of developing and executing plans that align with business objectives. My experience in startup culture has equipped me with the ability to adapt to changing environments, make data-driven decisions, and cultivate a collaborative and innovative work culture. Additionally, my experience in product and operation development has enabled me to effectively manage complex projects, identify areas for improvement, and implement scalable solutions.

As a leader, I am committed to fostering a positive and high-performing team culture. I am passionate about mentoring and motivating my team members, promoting open communication, and facilitating a culture of continuous learning and growth.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

GetirÇarsı Operation Monitoring and Dev Manager

Getir/GetirÇarşı
Istanbul
09.2022 - Current
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Operations Monitoring Executive

Getir/GetirÇarşı
Istanbul
06.2021 - 09.2022
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated leadership skills in managing projects from concept to completion.

Startup Founder

LandOfYellow
Istanbul
01.2021 - 06.2021
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Created organization's mission and vision statements for use by employees.
  • Formed senior leadership team through rigorous interviews and extensive candidate research.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Operations Manager

Art Of Yellow
Istanbul
07.2020 - 12.2020
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Operations Supervisor

Glovo
Istanbul
11.2018 - 03.2020
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Managed internal operational standards and productivity targets.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Operations Team Lead

KapGel
Istanbul
08.2015 - 04.2018
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.

I worked three years beginning of this Start-Up project. I was involved almost every process for develop UX in company like content,courier management but my first priority was Customer Relation and Operation

Customer and Operations Team Lead

yemekesepeti.com
Istanbul
04.2011 - 12.2014
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Managed internal operational standards and productivity targets.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

For better operation I lead team for night shift. That position include controlling operation, team and taking an action during any crisis.

Education

Bachelor's Degree - International Relations And Political Science

Yeditepe University, Istanbul,Turkey
10.2012 - 12.2018

Skills

    Crisis Management

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Timeline

GetirÇarsı Operation Monitoring and Dev Manager - Getir/GetirÇarşı
09.2022 - Current
Operations Monitoring Executive - Getir/GetirÇarşı
06.2021 - 09.2022
Startup Founder - LandOfYellow
01.2021 - 06.2021
Operations Manager - Art Of Yellow
07.2020 - 12.2020
Operations Supervisor - Glovo
11.2018 - 03.2020
Operations Team Lead - KapGel
08.2015 - 04.2018
Yeditepe University - Bachelor's Degree, International Relations And Political Science
10.2012 - 12.2018
Customer and Operations Team Lead - yemekesepeti.com
04.2011 - 12.2014
Ali Çağrı SarakOperation Monitoring And Development Manager