SAP-ERP
Ali Sakarya
Marketing Expert
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Store Manager
A-101
Çanakkale/Biga
01.2020 - 08.2022
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Warehouse Supervisor
A-101
Çanakkale/Biga
12.2018 - 01.2020
- Supervised shipping and receiving, distribution and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Managed merchandise inventory transactions.
- Adhered to industry best practices for warehousing, material handling and documentation.
Cashier
A-101
Çanakkale/Biga
06.2017 - 12.2018
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Store Manager
Kahve Deryası
Çanakkale/Biga
03.2015 - 02.2017
- Prepared annual budgets with controls to prevent overages.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Call Center Supervisor
Vodotech Bilişim
Yalova
09.2012 - 08.2014
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Determined quality assurance benchmarks and set standards for improvement.
Automotive Technician
Doğuş Oto.
İzmir/Gaziemir
09.2010 - 06.2012
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Changed, rotated and balanced tires on different types of vehicles.
Education
Lisans - Business
Çanakkale Onsekiz Mart
Çanakkale 09.2015 - 06.2020
High School Diploma -
Gaziemir Industry Vocational High School
İzmir 09.2006 - 06.2010
Skills
Strategic thinker
Relationship building and management
Customer Relations
Store displays
Order management
Hourly shift management
Team leadership and coaching
Software
SAP- SD
Micrsoft Office
Certification
Marketing Communication Training
Interests
Squba Diving, Football, Anime and Film
Timeline
Store Manager
A-101
01.2020 - 08.2022
Marketing Communication Training
04-2019
Sales and Marketing Management
04-2019
Time management
04-2019
Warehouse Supervisor
A-101
12.2018 - 01.2020
Relational Marketing Training
06-2018
Digital Marketing Training
06-2018
Cashier
A-101
06.2017 - 12.2018
Lisans - Business
Çanakkale Onsekiz Mart
09.2015 - 06.2020
Store Manager
Kahve Deryası
03.2015 - 02.2017
Call Center Supervisor
Vodotech Bilişim
09.2012 - 08.2014
Automotive Technician
Doğuş Oto.
09.2010 - 06.2012
High School Diploma -
Gaziemir Industry Vocational High School
09.2006 - 06.2010