Microsoft Office
Ali Duran
Customer Service Representitive
Ankara,16
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
12
12
Certificates
10
10
Personal Rewards
Work History
Customer Service Representative
Karel Electronics Corporation
10.2023 - Current
- Provided technical support to customers and potential clients from all over the world.
- Created and managed fault records for defective products.
- Ensured customer satisfaction by offering quick and effective solutions.
Customer Representative
Assistt Rehberlik Ve Müşteri Hizmetleri A.Ş.
05.2023 - 09.2023
- Provided support to customers in finance and investment areas.
- Assisted customers with financial products such as credit cards and loans.
- Persuaded customers to purchase banking products and services.
Production Personnel
Arçelik-Lg Klima Sanayi Ve Tic. A.Ş.- Assembly Department
01.2023 - 04.2023
- Worked in the production and quality control departments for air conditioning units.
- Ensured product quality through rigorous testing and inspection procedures.
- Collaborated with production teams to maintain high standards of manufacturing.
Merchandiser
Fly Pazarlama A.Ş
12.2021 - 01.2023
- Responsible for the organization and sales of Tuborg products in retail stores.
- Ensured proper shelf placement and display of Tuborg products to maximize visibility and sales.
- Managed inventory levels and restocked products as needed to meet demand.
- Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
Charging Officer
Dinçer Lojistik Pazarlama San. Tic. Ltd. Şti.
10.2022 - 12.2022
- Coordinated the loading and unloading operations in the warehouse.
- Managed inventory and ensured efficient handling of goods.
- Collaborated with team members to optimize workflow and maintain safety standards.
Cashier
Şok Marketler
10.2020 - 05.2021
- Operated cash registers and processed customer transactions efficiently.
- Handled cash, credit, and debit card payments accurately.
- Provided friendly and helpful customer service, addressing inquiries and concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Maintenance Staff
Trans Ka Denizcilik Ve Ticaret A.Ş
09.2019 - 08.2020
- Conducted assembly, maintenance, and testing tasks in ship repair projects.
- Installed and repaired ship components according to technical specifications.
- Performed quality checks and tests to ensure the proper functioning of ship systems.
- Improved facility efficiency by performing routine maintenance tasks and identifying areas for improvement.
Port Intern
İstaç A.Ş.
09.2018 - 05.2019
- I Completed my internship on the Çevre 2 Boat
Printing Worker
Dega Basım Yayın Reklam Turizm San. Tic. Ltd. Şti.
07.2018 - 09.2018
Waiter
Aş-San Catering
05.2017 - 09.2017
- Provided excellent customer service by taking orders and serving food and beverages.
- Ensured the cleanliness and neatness of the dining area.
- Handled customer inquiries and concerns in a polite and efficient manner.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
Highschool - Maritime Highschool
Pendik Barbaros Hayrettin Paşa MTAL
Pendik, Turkey 04.2001 -
Skills
Web Development
Css3
HTML
Analytical Thinking
Human Relationship
Leadership
CRM Software
Issue Resolution
SAP
Banking/Finance
Mobile Banking
Banking Relationships
Internet Banking
Banking / Finance
Banking Software
Problem Solving
Warehouse
Quick Keyboard Usage
Teamwork
Data Collection
Data Entry
Complaint resolution
Account updating
Consultative Sales
Call Management
Call Center Operations
Certification
One Star Diver (CMAS)
Education - High School
Pendik Barbaros Hayrettin Paşa MTAL, Deck, 06/2019, Anatolian Maritime High School
Military Services
Postponed (03/10/2026)
Personal Information
- Living İn Ankara
- Date of Birth: 09/14/2001
- Gender: Male
- Nationality: Republic of Turkey
- Driving License: B
Software
Excel
SAP
BankSoft
CRM
VisualStudio Code
Filmora
Interests
Scuba Diving
Chess
Nature
Video Editing
Reading Books
Football
Video Games
Timeline
Customer Service Representative
Karel Electronics Corporation
10.2023 - Current
Customer Representative
Assistt Rehberlik Ve Müşteri Hizmetleri A.Ş.
05.2023 - 09.2023
Production Personnel
Arçelik-Lg Klima Sanayi Ve Tic. A.Ş.- Assembly Department
01.2023 - 04.2023
English C1 (English Time Language Schools)
11-2022
Charging Officer
Dinçer Lojistik Pazarlama San. Tic. Ltd. Şti.
10.2022 - 12.2022
Merchandiser
Fly Pazarlama A.Ş
12.2021 - 01.2023
Cashier
Şok Marketler
10.2020 - 05.2021
Maintenance Staff
Trans Ka Denizcilik Ve Ticaret A.Ş
09.2019 - 08.2020
Port Intern
İstaç A.Ş.
09.2018 - 05.2019
Printing Worker
Dega Basım Yayın Reklam Turizm San. Tic. Ltd. Şti.
07.2018 - 09.2018
One Star Diver (CMAS)
06-2017
Waiter
Aş-San Catering
05.2017 - 09.2017
Highschool - Maritime Highschool
Pendik Barbaros Hayrettin Paşa MTAL
04.2001 -