Summary
Overview
Work History
Education
Skills
Certification
Education - High School
Military Services
Personal Information
Software
Interests
Timeline
Generic

Ali Duran

Customer Service Representitive
Ankara,16

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
12
12

Certificates

10
10

Personal Rewards

Work History

Customer Service Representative

Karel Electronics Corporation
10.2023 - Current
  • Provided technical support to customers and potential clients from all over the world.
  • Created and managed fault records for defective products.
  • Ensured customer satisfaction by offering quick and effective solutions.

Customer Representative

Assistt Rehberlik Ve Müşteri Hizmetleri A.Ş.
05.2023 - 09.2023
  • Provided support to customers in finance and investment areas.
  • Assisted customers with financial products such as credit cards and loans.
  • Persuaded customers to purchase banking products and services.

Production Personnel

Arçelik-Lg Klima Sanayi Ve Tic. A.Ş.- Assembly Department
01.2023 - 04.2023
  • Worked in the production and quality control departments for air conditioning units.
  • Ensured product quality through rigorous testing and inspection procedures.
  • Collaborated with production teams to maintain high standards of manufacturing.

Merchandiser

Fly Pazarlama A.Ş
12.2021 - 01.2023
  • Responsible for the organization and sales of Tuborg products in retail stores.
  • Ensured proper shelf placement and display of Tuborg products to maximize visibility and sales.
  • Managed inventory levels and restocked products as needed to meet demand.
  • Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.

Charging Officer

Dinçer Lojistik Pazarlama San. Tic. Ltd. Şti.
10.2022 - 12.2022
  • Coordinated the loading and unloading operations in the warehouse.
  • Managed inventory and ensured efficient handling of goods.
  • Collaborated with team members to optimize workflow and maintain safety standards.

Cashier

Şok Marketler
10.2020 - 05.2021
  • Operated cash registers and processed customer transactions efficiently.
  • Handled cash, credit, and debit card payments accurately.
  • Provided friendly and helpful customer service, addressing inquiries and concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Maintenance Staff

Trans Ka Denizcilik Ve Ticaret A.Ş
09.2019 - 08.2020
  • Conducted assembly, maintenance, and testing tasks in ship repair projects.
  • Installed and repaired ship components according to technical specifications.
  • Performed quality checks and tests to ensure the proper functioning of ship systems.
  • Improved facility efficiency by performing routine maintenance tasks and identifying areas for improvement.

Port Intern

İstaç A.Ş.
09.2018 - 05.2019
  • I Completed my internship on the Çevre 2 Boat

Printing Worker

Dega Basım Yayın Reklam Turizm San. Tic. Ltd. Şti.
07.2018 - 09.2018

Waiter

Aş-San Catering
05.2017 - 09.2017
  • Provided excellent customer service by taking orders and serving food and beverages.
  • Ensured the cleanliness and neatness of the dining area.
  • Handled customer inquiries and concerns in a polite and efficient manner.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Education

Highschool - Maritime Highschool

Pendik Barbaros Hayrettin Paşa MTAL
Pendik, Turkey
04.2001 -

Skills

Web Development

Certification

One Star Diver (CMAS)

Education - High School

Pendik Barbaros Hayrettin Paşa MTAL, Deck, 06/2019, Anatolian Maritime High School

Military Services

Postponed (03/10/2026)

Personal Information

  • Living İn Ankara
  • Date of Birth: 09/14/2001
  • Gender: Male
  • Nationality: Republic of Turkey
  • Driving License: B

Software

Microsoft Office

Excel

SAP

BankSoft

CRM

VisualStudio Code

Filmora

Interests

Scuba Diving

Chess

Nature

Video Editing

Reading Books

Football

Video Games

Timeline

Customer Service Representative

Karel Electronics Corporation
10.2023 - Current

Customer Representative

Assistt Rehberlik Ve Müşteri Hizmetleri A.Ş.
05.2023 - 09.2023

Production Personnel

Arçelik-Lg Klima Sanayi Ve Tic. A.Ş.- Assembly Department
01.2023 - 04.2023

English C1 (English Time Language Schools)

11-2022

Charging Officer

Dinçer Lojistik Pazarlama San. Tic. Ltd. Şti.
10.2022 - 12.2022

Merchandiser

Fly Pazarlama A.Ş
12.2021 - 01.2023

Cashier

Şok Marketler
10.2020 - 05.2021

Maintenance Staff

Trans Ka Denizcilik Ve Ticaret A.Ş
09.2019 - 08.2020

Port Intern

İstaç A.Ş.
09.2018 - 05.2019

Printing Worker

Dega Basım Yayın Reklam Turizm San. Tic. Ltd. Şti.
07.2018 - 09.2018

One Star Diver (CMAS)

06-2017

Waiter

Aş-San Catering
05.2017 - 09.2017

Highschool - Maritime Highschool

Pendik Barbaros Hayrettin Paşa MTAL
04.2001 -
Ali DuranCustomer Service Representitive