Microsoft Office
Ali Duran
Customer Service Representitive
Ankara,16
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
12
12
Certificates
10
10
Personal Rewards
Work History
Customer Service Representative
Karel Electronics Corporation
10.2023 - Current
- Provided technical support to customers and potential clients from all over the world.
- Created and managed fault records for defective products.
- Ensured customer satisfaction by offering quick and effective solutions.
Customer Representative
Assistt Rehberlik Ve Müşteri Hizmetleri A.Ş.
05.2023 - 09.2023
- Provided support to customers in finance and investment areas.
- Assisted customers with financial products such as credit cards and loans.
- Persuaded customers to purchase banking products and services.
Production Personnel
Arçelik-Lg Klima Sanayi Ve Tic. A.Ş.- Assembly Department
01.2023 - 04.2023
- Worked in the production and quality control departments for air conditioning units.
- Ensured product quality through rigorous testing and inspection procedures.
- Collaborated with production teams to maintain high standards of manufacturing.
Merchandiser
Fly Pazarlama A.Ş
12.2021 - 01.2023
- Responsible for the organization and sales of Tuborg products in retail stores.
- Ensured proper shelf placement and display of Tuborg products to maximize visibility and sales.
- Managed inventory levels and restocked products as needed to meet demand.
- Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
Charging Officer
Dinçer Lojistik Pazarlama San. Tic. Ltd. Şti.
10.2022 - 12.2022
- Coordinated the loading and unloading operations in the warehouse.
- Managed inventory and ensured efficient handling of goods.
- Collaborated with team members to optimize workflow and maintain safety standards.
Cashier
Şok Marketler
10.2020 - 05.2021
- Operated cash registers and processed customer transactions efficiently.
- Handled cash, credit, and debit card payments accurately.
- Provided friendly and helpful customer service, addressing inquiries and concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Maintenance Staff
Trans Ka Denizcilik Ve Ticaret A.Ş
09.2019 - 08.2020
- Conducted assembly, maintenance, and testing tasks in ship repair projects.
- Installed and repaired ship components according to technical specifications.
- Performed quality checks and tests to ensure the proper functioning of ship systems.
- Improved facility efficiency by performing routine maintenance tasks and identifying areas for improvement.
Port Intern
İstaç A.Ş.
09.2018 - 05.2019
- I Completed my internship on the Çevre 2 Boat
Printing Worker
Dega Basım Yayın Reklam Turizm San. Tic. Ltd. Şti.
07.2018 - 09.2018
Waiter
Aş-San Catering
05.2017 - 09.2017
- Provided excellent customer service by taking orders and serving food and beverages.
- Ensured the cleanliness and neatness of the dining area.
- Handled customer inquiries and concerns in a polite and efficient manner.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
Highschool - Maritime Highschool
Pendik Barbaros Hayrettin Paşa MTAL
Pendik, Turkey 04.2001 -
Skills
Web Development
Certification
One Star Diver (CMAS)
Education - High School
Pendik Barbaros Hayrettin Paşa MTAL, Deck, 06/2019, Anatolian Maritime High School
Military Services
Postponed (03/10/2026)
Personal Information
- Living İn Ankara
- Date of Birth: 09/14/2001
- Gender: Male
- Nationality: Republic of Turkey
- Driving License: B
Software
Excel
SAP
BankSoft
CRM
VisualStudio Code
Filmora
Interests
Scuba Diving
Chess
Nature
Video Editing
Reading Books
Football
Video Games
Timeline
Customer Service Representative
Karel Electronics Corporation
10.2023 - Current
Customer Representative
Assistt Rehberlik Ve Müşteri Hizmetleri A.Ş.
05.2023 - 09.2023
Production Personnel
Arçelik-Lg Klima Sanayi Ve Tic. A.Ş.- Assembly Department
01.2023 - 04.2023
English C1 (English Time Language Schools)
11-2022
Charging Officer
Dinçer Lojistik Pazarlama San. Tic. Ltd. Şti.
10.2022 - 12.2022
Merchandiser
Fly Pazarlama A.Ş
12.2021 - 01.2023
Cashier
Şok Marketler
10.2020 - 05.2021
Maintenance Staff
Trans Ka Denizcilik Ve Ticaret A.Ş
09.2019 - 08.2020
Port Intern
İstaç A.Ş.
09.2018 - 05.2019
Printing Worker
Dega Basım Yayın Reklam Turizm San. Tic. Ltd. Şti.
07.2018 - 09.2018
One Star Diver (CMAS)
06-2017
Waiter
Aş-San Catering
05.2017 - 09.2017
Highschool - Maritime Highschool
Pendik Barbaros Hayrettin Paşa MTAL
04.2001 -