Aleyna Kaçar
Venice
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Guest Relations Specialist
Crowne Plaza
5 2024 - 9 2024
- Assisting director
- Addressing and escalating customer complaints
- Attend to special guests (VIP) and answer their inquiries
- Offer assistance with certain tasks (e.g
- Confirming travel arrangements, taking care of concierge service
Guest Experience Associate
Crowne Plaza
05.2024 - 09.2024
- Ensuring guest satisfaction throughout their stay
- Respond promptly to guest needs including communicating their concerns to the Guest Experience Assistant Managers
- Suggestions to guests based on their interests
Event management internship
intern
06.2023 - 08.2023
- Assisting manager for organization planning
- Event planning
- Microsoft Excel
- Customer Service
- Special Events
Front Office internship
intern
06.2023 - 08.2023
- Customer Services
- Check in / Check out
- Reservations
- Lost & Founds
Food & Beverage İnternship
intern
06.2023 - 08.2023
- Food and Beverage Management
- Banqueting
- Server
- Breakfast Hostess
- Food and Beverage Operations
Education
Hospitality Innovation and E-tourism -
Università Ca' Foscari Venice & Scuola Italiana di Ospitalità
09.2022 - 05.2025
Economics & Business Foundation course - undefined
Università Ca' Foscari Venice
09.2021 - 05.2022
Highschool - undefined
9 Bilim Private Highschool
09.2019 - 05.2020
highschool - undefined
Ugur Private Highschool
09.2016 - 05.2019
Personal Information
- Date of Birth: 09/05/02
- Nationality: Turkish
Languages
Turkish
Beginner
A1
English
Advanced
C1
Italian
Elementary
A2
Timeline
Guest Experience Associate
Crowne Plaza
05.2024 - 09.2024
Event management internship
intern
06.2023 - 08.2023
Front Office internship
intern
06.2023 - 08.2023
Food & Beverage İnternship
intern
06.2023 - 08.2023
Hospitality Innovation and E-tourism -
Università Ca' Foscari Venice & Scuola Italiana di Ospitalità
09.2022 - 05.2025
Economics & Business Foundation course - undefined
Università Ca' Foscari Venice
09.2021 - 05.2022
Highschool - undefined
9 Bilim Private Highschool
09.2019 - 05.2020
highschool - undefined
Ugur Private Highschool
09.2016 - 05.2019
Guest Relations Specialist
Crowne Plaza
5 2024 - 9 2024