Cooking
Alev Gedik
Customer Success Lead
Istanbul
Summary
Customer Success leader with 12+ years of experience in enterprise account management, post-sales operations, and digital transformation. Skilled at leading Customer Success teams, improving retention (GRR) and expansion (NRR), and delivering measurable business outcomes in Telecom, Financial Services, E-commerce, Retail, and Marketplace sectors. Expert in onboarding strategies, customer advocacy, C-level stakeholder management, and global product management.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Project Manager
Inooster Informatics Technology
11.2023 - Current
- - Delivered gamification and engagement solutions for 20+ enterprise clients, boosting adoption and retention.
- - Conducted Executive Business Reviews and identified upsell opportunities.
- - Improved GRR through scalable onboarding strategies and proactive engagement.
Project Manager
Revotas – Yaylagül Multimedya A.Ş
01.2022 - 11.2023
- - Managed 25+ enterprise MarTech accounts, optimizing onboarding and retention workflows.
- - Partnered with sales to increase account revenue through cross-sell initiatives.
- - Increased NRR by 15% via targeted upsell strategies.
Co-Founder & Project Manager
Mixoper Bilgi Teknolojileri A.Ş
05.2018 - 11.2021
- - Led global product management initiatives for an AI-powered customer engagement platform.
- - Managed 20+ global enterprise accounts across Telecom and Financial Services sectors.
- - Scaled the startup to international markets, securing strategic partnerships and funding.
Assistant E-commerce & Operation Manager
Millenicom (D&R Retail)
01.2014 - 09.2018
- - Oversaw post-sales operations, retention strategies, and process optimization in E-commerce, Retail, and Marketplace operations.
- - Reduced churn by enhancing customer support workflows.
Assistant E-commerce Manager
Demsa A.Ş
12.2013 - 11.2014
- - Managed category and product tree creation for luxury retail brands in E-commerce and Marketplace platforms.
- - Increased online product visibility through optimized catalog management.
Education
M.Sc. - Management Information Systems
Bahçeşehir University
01.2018
B.A. - Visual Communication Design
Yeditepe University
01.2013
Skills
Strategic planning
Certification
Product Management – UC Berkeley Executive Education
References
Available upon request.
Interests
Feeding Cats
Travelling
Timeline
Project Manager
Inooster Informatics Technology
11.2023 - Current
Project Manager
Revotas – Yaylagül Multimedya A.Ş
01.2022 - 11.2023
Co-Founder & Project Manager
Mixoper Bilgi Teknolojileri A.Ş
05.2018 - 11.2021
Assistant E-commerce & Operation Manager
Millenicom (D&R Retail)
01.2014 - 09.2018
Assistant E-commerce Manager
Demsa A.Ş
12.2013 - 11.2014
B.A. - Visual Communication Design
Yeditepe University
M.Sc. - Management Information Systems
Bahçeşehir University