Aleksejs Bagdasarovs

• Developed and implemented strategic customer service quality frameworks
• Directed cross-team collaboration to diagnose issues and implement corrective actions
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Delivered ROI through process optimization and analytics
• Controlled project execution and ensured alignment with quality standards

Key highlights:

+ Achieved a 30% improvement in service level agreement (SLA) performance for strategic accounts

+ Reduced shipment lifecycle by 50%, significantly accelerating invoicing and boosting company cash flow and liquidity.

+ Established quality management data-driven approach and, which resulted reduction of negative accounts by 15%

• Led operations for top-tier customer accounts within global control towers
• Developed and implemented strategic customer service quality frameworks
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Delivered ROI through process optimization and analytics
• Controlled project execution and ensured alignment with quality standards
• Enhanced supply chain performance through data-driven insights

Key highlights:

+ Saint Gobain Control Tower revenue growth 16 mEUR

+ Margin improvement by 2% within first year

+ Oversaw strategic operations of Saint-Gobain and Stora Enso Control Towers, managing an annual portfolio exceeding €50 million

• Managed daily operations, ensuring timely delivery of high-quality service to clients.
• Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
• Reduced operational costs through continuous improvement initiatives and cost-saving measures.
• Implemented process standardization for customers
• Drive revenue growth and margin performance of the team accounts

Key Highlight:

+ Established and operationalized control tower within 2 months, delivering 24/7 support and maintaining highest quality standards

+ Generated €2 million in monthly revenue from the second month post-launch

• Led and managed the Autover (Sekurit Service) Saint-Gobain Control Tower team
• Delivered high performance and service quality to the customer
• Oversaw road logistics operations, improved process efficiency, and provided operational support
• Monitored team goals and KPIs to ensure alignment with performance targets
• Drove revenue growth and improved margin performance across team accounts

Key highlights:

+ Managed over 10 team members

+ Led the customer warehouse operational planning and deliveries to affiliates

+ Delivered SLA compliance with a rate exceeding 100%, surpassing expectations

• Planned fuel deliveries to Circle K and partner stations across the network
• Optimized logistics costs through efficient routing and scheduling
• Developed monthly driving plans for hauliers to meet operational targets
• Improved delivery KPIs and reduced logistics expenses
• Maintained effective communication with fuel terminals and hauliers
• Ensured compliance with HSSE standards at all stages of distribution

• Managed Frigo and Tautliner transport department with 20 office staff and approximately 150 trucks operating across Western Europe
• Negotiated new and existing agreements with clients to optimize service and profitability
• Collaborated with major clients including Amazon, Ferrero, Lactalis, and Kuehne+Nagel
• Developed annual operational plans and conducted profitability analysis
• Reduced costs and improved KPIs to meet target performance levels
• Organized crew and driver training to enhance operational standards
• Launched new logistics projects and destinations across the UK, Spain, Germany, BENELUX, and Italy, including 3PL solutions
• Prepared monthly performance and financial reports for C-Management