Photography
Aleksandra Storozhenko
Technical Support Engineer Tier-1
Istanbul
Summary
Skilled Technical Support Engineer Tier-1 with 2 years of experience broad base of experience in technical support. Resolves problems quickly, delivering high levels of customer satisfaction. Skills and knowledge in customer communication, Java Script, SQL.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer Tier 1
Just-AI
Saint-Petersburg
01.2022 - Current
- Delivered Tier-1 support
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved problems, improved operations and provided exceptional service.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Gathered trend data from customer calls and interactions.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Working with API: testing http-request
- Using javascript to solve issues in user script
Customer Support Specialist
elama
Saint-Petersburg
09.2020 - 01.2022
- Provided primary customer support to customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyze and find the causes of ineffective advertising campaigns.
- Working with Google ads, Google Analytics, Facebook ads manager.
Education
Bachelor of Linguistics - Linguistics
Saint-Petersburg State Institute of Culture
Saint-Petersburg 09.2017 - 07.2021
No Degree - Web Application Testing
Skillbox
Online 04.2001 -
No Degree - Manual Testing of Web Applications
EPAM
Online 04.2001 -
Skills
Remote Technical Support
Interests
Timeline
Technical Support Engineer Tier 1
Just-AI
01.2022 - Current
Customer Support Specialist
elama
09.2020 - 01.2022
Bachelor of Linguistics - Linguistics
Saint-Petersburg State Institute of Culture
09.2017 - 07.2021
No Degree - Web Application Testing
Skillbox
04.2001 -
No Degree - Manual Testing of Web Applications
EPAM
04.2001 -