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Associate Principal Engineer

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Multifaceted Customer service agent enhancing customer satisfaction by adeptly resolving technical issues and Prioritizing customer satisfaction while providing a kind empathetic environment . Skilled in remote support and troubleshooting, alongside exceptional teamwork and interpersonal abilities, consistently prioritizes client trust and efficient problem resolution.

Proven Technical Support Specialist with a track record of enhancing customer satisfaction and streamlining operations at ServIT. Expert in Remote Technical Support and adept at leading training programs, significantly improving team productivity. Skilled in software installation and troubleshooting across Windows, Mac, and Citrix platforms, with a focus on achieving tangible results.
I have experience in management and training new hires at Prologic ITS

Vast and successful customer service experience accomplishing results and goals.
Organized and motivated: skilled in maintaining order and able to multi-task long and short-term priorities.
Independent and Team Player: enjoy collaborating with colleagues, clients and customers as well as completing tasks independently.
Excellent written and verbal communication skills in English, Portuguese and Spanish.
Proficiency using MS Office applications, computer programs and applications.
Manage multiple tasks and work within several computer applications simultaneously.
Excellent problem resolution skills and analytical ability. Strong organizational and follow-up skills with excellent attention to detail.
Ability to handle stress and maintain department goals and objectives during peak workloads. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects.
Positively impacts all customer interactions and engineering efforts for supported products.

Dedicated and committed professional with a strong work ethic, aiming to contribute to the success and growth of an organization. Bringing valuable skills and knowledge, seeking to acquire meaningful experience to make impactful contributions.

Aleksandra Storozhenko

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Technical Support Engineer Tier 1

Customer Support Specialist

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Bachelor of Linguistics - Linguistics

No Degree - Web Application Testing

No Degree - Manual Testing of Web Applications

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Technical Support Engineer Tier 1

Customer Support Specialist

Bachelor of Linguistics - Linguistics

No Degree - Web Application Testing

No Degree - Manual Testing of Web Applications

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