Aleksandra Golubeva
Istanbul,34
Summary
Enthusiastic and service-oriented professional with 6 years of experience in the hospitality industry, delivering exceptional guest experiences in high-pressure, multicultural environments. Skilled in communication, problem-solving, and maintaining a positive atmosphere, with a strong passion for safety and service excellence. Adaptable and committed to representing the airline with professionalism and warmth.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Aliee Hotel
04.2025 - Current
- Opening of a new city hotel.
- Creating standards for hotel operations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant of Front Office Manager
Borodino Hotel
10.2023 - 03.2025
- Overseeing daily operations, ensuring smooth coordination between reception, concierge, and reservations.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Joined more than 10 guests to the loyalty program
Hotel Front Desk Agent
Milan Hotel
07.2020 - 03.2023
- Managed check-in/check-out procedures and reservations for a diverse range of guests, including international airline cabin crew.
- Maintained high service standards, contributing to strong relationships with regular guests and airline partners.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Development of excursion routes for cabin crew.
Education
Hotel Manager - Tourism And Hotel Management
Moscow College of Hotel Management
Russia,Moscow06-2021
Skills
- Customer service
- Problem-solving skills
- Documentation
- Cash handling
- Team building
Languages
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Intermediate (B1)
Hobbies
- Learning foreign languages
- Culinary experiences and discovering world cuisines
- Fitness and wellness activities.
Timeline
Front Desk Agent
Aliee Hotel
04.2025 - Current
Assistant of Front Office Manager
Borodino Hotel
10.2023 - 03.2025
Hotel Front Desk Agent
Milan Hotel
07.2020 - 03.2023
Hotel Manager - Tourism And Hotel Management
Moscow College of Hotel Management