Microsoft Office
Albana GJORE
Certified Medical Laboratory Technician
Tirana
Summary
Adept at enhancing operational efficiency and team productivity, my tenure at SECIDS showcased my ability to streamline project coordination and foster collaborative environments. Leveraging MS Office and exceptional communication skills, I've driven projects to completion, exceeding milestones with strategic planning and administrative leadership. My approach consistently delivers results, advancing company objectives through innovative problem-solving and meticulous organizational skills. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Coordinator of the Vaccination Program
SECIDS
03.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
Laboratory Supervisor
3P Life Logistic
01.2017 - 05.2021
- Implemented preventive maintenance schedules for laboratory equipment, resulting in reduced downtime and repair costs.
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Maintained equipment and facilities in good working order.
- Developed strong relationships with vendors, ensuring timely delivery of supplies and cost-effective procurement practices.
- Established a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Assisted with development and administration of laboratory budgets.
- Ensured accuracy in testing by maintaining rigorous quality control standards and regularly calibrating equipment.
- Managed budget effectively by monitoring expenses, identifying cost-saving opportunities, and prioritizing investments in resources that maximize value for the organization.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Promoted collaboration among team members through regular meetings, open communication channels, and team-building activities.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Increased productivity with effective resource allocation, maximizing the use of available personnel and equipment.
- Oversaw in-depth laboratory inspections and contributed to favorable outcomes.
- Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Provided support and guidance to junior lab staff.
- Monitored and documented safety standards to verify compliance.
- Trained and supervised junior technicians in laboratory protocols.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Cooperated with other technicians to develop and test new protocols.
- Coordinated cross-functional teams, resulting in successful completion of complex research projects within deadlines.
- Maintained a safe and organized lab environment by enforcing strict adherence to safety guidelines and lab protocols.
- Developed and implemented standard operating procedures to verify quality control.
- Investigated and resolved issues related to laboratory processes and procedures.
Marketing Support Specialist
Green Taxi
03.2017 - 03.2020
- Planned and executed internal and external marketing events.
- Enhanced internal communications by implementing an employee newsletter highlighting company updates and achievements.
- Worked with vendors to complete projects according to schedule and specifications.
- Analyzed campaign performance data to make informed decisions on future initiatives.
- Designed visually impactful marketing collateral that effectively communicated brand messaging and value propositions.
- Collaborated with sales teams, providing support materials for successful product launches.
- Strengthened brand identity through consistent use of visual elements and messaging tone across all channels.
- Evaluated competitor strategies, leveraging insights to maintain a competitive edge in the marketplace.
- Conducted market research, identifying trends to inform marketing strategy adjustments.
- Contributed to the development of annual marketing budget allocations based on ROI analysis of previous campaigns.
- Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Analyzed industry trends and benchmarked competitors to inform marketing strategies.
- Distributed advertising and marketing collateral to store locations.
- Researched and evaluated potential new markets and products.
Public Relations Coordinator
Opium Sushi Bar
12.2014 - 12.2016
- Created engaging social media content to amplify public relations efforts and increase online visibility for clients.
- Organized successful trade show appearances, resulting in valuable networking opportunities and lead generation for clients.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Motivated staff to perform at peak efficiency and quality.
Cabin Crew Member
Belle Air
11.2008 - 12.2010
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Checked personnel for proper uniforms and safety equipment.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Collaborated with flight crew to maximize smooth and safe flights.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Advised passengers of flight regulations to maximize safety and security.
Brand Promoter
Le Spot
05.2005 - 11.2009
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Increased consumer understanding of product benefits through clear communication of features during presentations and demonstrations.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
- Generated positive word-of-mouth referrals by consistently providing an exceptional customer experience during promotional events.
- Conducted consumer surveys and analyzed purchasing trends.
- Analyzed market trends and competitor activity to identify opportunities for brand differentiation and growth.
- Partnered with local businesses to secure high-traffic venues for successful brand promotion events.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Maintained accurate records of promotional events and customer interactions.
- Established and maintained positive relationships with customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided exceptional customer service to drive satisfaction.
Education
Public Health
Unisversity of Medicine
Tirana, Albania 04.2001 -
Master of Science - Laboratory Medical Sciences
Faculty of Technical Medical Sciences
Tirane 04.2001 -
Bachelor of Science - Technical Laboratory Science
Faculty of Nursing
Tirana 04.2001 -
Skills
- MS Office
- Data Entry
- Administrative Leadership
- Staff Supervision
- Document Management
- Relationship Building
- Event Coordination
- Work Planning and Prioritization
- Project Coordination
- Schedule Management
- Project Support
- Staff Management
- Event Planning
- Schedule Coordination
- Scheduling and calendar management
- Team Oversight
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Multitasking and Organization
- Microsoft Office
- Organizational Skills
- Task Prioritization
- Professionalism
- Operations Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Software
Timeline
Coordinator of the Vaccination Program
SECIDS
03.2021 - Current
Marketing Support Specialist
Green Taxi
03.2017 - 03.2020
Laboratory Supervisor
3P Life Logistic
01.2017 - 05.2021
Public Relations Coordinator
Opium Sushi Bar
12.2014 - 12.2016
Cabin Crew Member
Belle Air
11.2008 - 12.2010
Brand Promoter
Le Spot
05.2005 - 11.2009
Public Health
Unisversity of Medicine
04.2001 -
Master of Science - Laboratory Medical Sciences
Faculty of Technical Medical Sciences
04.2001 -
Bachelor of Science - Technical Laboratory Science
Faculty of Nursing
04.2001 -