Alain Elnaggar
Marketer
Istanbul,Eyupsultan
Summary
Dynamic Guest Relations Executive with a proven track record at Meraki Resort, excelling in guest satisfaction and empathy. Skilled in data entry and managing VIP experiences, I effectively implemented feedback-driven improvements and trained new staff, ensuring memorable stays and high service standards. Committed to creating exceptional guest interactions and seamless operations. All while also organizing party venues for the VIP guests every other day.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Event Usher
El Gouna Cubix
Hurghada, Red Sea
05.2024 - 06.2024
- Enhanced venue reputation within community through positive interactions with patrons that leave lasting impressions of professionalism.
- Provided exceptional customer service by answering questions, offering directions, and resolving concerns in a timely manner.
- Streamlined 5000 ticket distribution process by organizing will-call materials ahead of time for easy pick-up during event hours.
- For all types of concerts (techno, house, RnB, and singers)
Guest Relations Executive and Party Promoter
Meraki Resort
Hurghada, Red Sea
05.2023 - 11.2023
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Assisted in training 5 new team members every week, contributing to a consistently high-performing staff.
- Organized special events and activities for VIP guests, creating memorable experiences.
Education
BBA - Digital Marketing
Istanbul Bilgi University
Istanbul 09.2023 - Current
Skills
Strong empathy
Data entry proficiency
Guest relations
Language skills
Guest satisfaction focus
Played professional Basketball for 6 years - D2 league
I started playing basketball in Egypt when I was 11, and then i decided to go professional by moving to Russia for the 4 years after that and that's where i started playing in the D2 League where i started making money as a young teen. After that i somehow outgrew it.
Additional Information
Im Egyptian/Russian and born in Cyprus, hence the reason i speak Greek
Timeline
Event Usher
El Gouna Cubix
05.2024 - 06.2024
BBA - Digital Marketing
Istanbul Bilgi University
09.2023 - Current
Guest Relations Executive and Party Promoter
Meraki Resort
05.2023 - 11.2023
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