ALAA EDDIN ALMOUAAZEN
Istanbul,34
Summary
With over 10 years of experience in the IT industry, I have a strong skill set in networking and telecommunications. My background includes working in a network operation center and having a solid understanding of Windows server management. I have gained valuable experience in incident handling, Windows server monitoring, and providing 1st/2nd line IT support. Additionally, I am adept at dealing with contracts related to the IT department and effectively communicating with the Head of Operations to address office needs, concerns, and issues.
Overview
16
16
years of professional experience
Work History
Senior IT Support Engineer
Mezan Printing Press
05.2023 - Current
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Enhanced network security through the deployment of advanced firewall configurations systems.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
Network Administrator
MAPA CONSTRUCTION AND TRADE COMPANY
01.2013 - 07.2021
- Monitoring computer networks and systems to identify how performance can be improved
- Operational knowledge of switch configuration
- Troubleshoot and perform routine maintenance on servers, computers and Networks
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Consulting with IT manager and other departments to specify system requirements and design solutions as required
- Keeping up to date with advancements and best practices in IT administration
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Track stocks of office supplies and place orders when necessary
IT SUPPORT SPECIALIST
ARAPIAN PIPELINE PROJECTS COMPANY
01.2010 - 12.2013
- Installing software and hardware on networking equipment and computers
- Supervising local or on-site IT team via calling, email, visiting or remotely and providing them with help, support and advice
- Managing email accounts for users (create, delete, disable and edit) in Exchange server
- Operational knowledge of Windows Server and Active Directory
- Configuring, installing and managing the backup and storage solutions
- Install, upgrade and replace routers switches servers patch panels and network cables as needed
HELP DESK SUPPORT
TAIBA DENTAL CENTER
01.2009 - 12.2010
- Responsible for hardware and software installation, maintenance, repair and troubleshooting
- Install, upgrade and replace routers switches servers patch panels and network cables as needed
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in help desk support.
Education
Diploma of Computer Science - Specialized Network Technology
ALKHALEEJ Training And Education Institute
01.2009
Internet & computing core certification (IC3) -
New Horizons Training And Education Institute
01.2007
English Language -
Direct English Institute
01-2007
Cisco Certified Network Associate (CCNA) -
ABAD NETWORK For Training Institute
01-2015
Skills
- LAN/WAN technology
- Shared knowledge
- Network and computing infrastructure planning
- Project management
- Contract negotiation
- Operating System Support
References
Available upon request
Timeline
Senior IT Support Engineer
Mezan Printing Press
05.2023 - Current
Network Administrator
MAPA CONSTRUCTION AND TRADE COMPANY
01.2013 - 07.2021
IT SUPPORT SPECIALIST
ARAPIAN PIPELINE PROJECTS COMPANY
01.2010 - 12.2013
HELP DESK SUPPORT
TAIBA DENTAL CENTER
01.2009 - 12.2010
Diploma of Computer Science - Specialized Network Technology
ALKHALEEJ Training And Education Institute
Internet & computing core certification (IC3) -
New Horizons Training And Education Institute
English Language -
Direct English Institute
Cisco Certified Network Associate (CCNA) -
ABAD NETWORK For Training Institute